Front Office Supervisor

2 weeks ago

Brisbane, Queensland, Australia Accor Full time
Front Office Supervisor - Nights

Accor is seeking a highly skilled and experienced Front Office Supervisor to join our team at Pullman & Mercure Brisbane King George Square. As a Front Office Supervisor, you will be responsible for providing exceptional customer service, leading by example, and ensuring the smooth operation of the front office.

Key Responsibilities:
  • Provide exceptional customer service by responding to guest requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Lead by example, being proactive and resourceful in attending to guest requests and ensuring the front office runs smoothly.
  • Assist with the running of the night audit process, including correctly posting all hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report.
  • Ensure all duties are completed, including maintaining procedures in relation to credit and cash transactions and accounting documentation.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the night team to ensure seamless communication and a high level of service delivery.
Requirements:
  • Experience in a high-volume, preferably luxury service environment.
  • Strong communication and interpersonal skills.
  • Availability and flexibility to work shifts across Monday to Sunday, including public holidays.
  • Full and open driver's license.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
  • Experience with Opera, Microsoft Word, and Outlook.
  • Experience in a similar role within the hospitality/hotel industry.
What We Offer:
  • Career development opportunities.
  • A fun and rewarding work environment.
  • Hotel discounts worldwide.
  • A supportive and collaborative work environment.
  • The opportunity to grow and progress your career with Australia's largest hospitality employer – Accor.

Accor is an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

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