Group Account Director

4 months ago


Melbourne, Australia Digitas Full time

Job Description

We’re looking for an experienced Group Account Director to join the Digitas team in Melbourne working across a key agency client. In this role you would be at the forefront of our stakeholder relationships, driving growth, fostering collaboration and ensuring exceptional service delivery. You will serve as the primary point of contact for your client, understanding their business objectives and translating them into effective and measurable solutions.

As a Group Account Director, you would play a key strategic role in guiding and influencing senior stakeholders internally and externally to ensure both agency and client needs are met, whilst leading a large cross-functional team to build customer experiences that create measurable impact for your client. Your role will be pivotal in fostering long-term partnerships and maximising stakeholder satisfaction. 

Reporting to the Chief Client Partner, your role will involve: 

Client Relationship Management: Build and maintain strong, trust-based relationships with your key stakeholders. Act as their advocate within the agency and the voice of Digitas externally, and ensure needs are met with high-quality, innovative solutions.  Strategic Planning: Collaborate with your stakeholders to identify their marketing goals and develop digital marketing strategies that align with their objectives and budget.  Campaign Management: Brief, deliver, and execute customer campaigns with a focus on CRM and Customer Experience, understanding the fundamentals of each deliverable, and the impact on the clients’ objectives.  Cross-functional Collaboration: Work closely with internal teams including creative, strategy, data and delivery to develop integrated solutions that exceed client expectations.  Financial Management: Oversee, maintain and ensure client profitability and identify opportunities for efficiencies and implementation of effective processes. 

Qualifications

The person we are looking for has: 

7+ years of client facing experience at a digital or integrated communications agency leading CRM and Customer Experience strategy and outputs.  Proven experience in managing large client portfolios while also increasing client growth and business development.  You enjoy building strong c-suite relationships with your stakeholders and guiding them strategically. Experience successfully overseeing large teams, you have strong people techniques and enjoy fostering the growth and development of your team.  You are agile, have comfort in ambiguity and have the aptitude to adapt to changing needs of the client, project or Digitas.  Strong business and financial acumen, you have experience running intricate projects tightly that are both profitable and effective.  Stay abreast of emerging trends in business, technology and digital to apply them to strategies.  Strong CX, CRM, MarTech and AdTech experience, and a strong understanding of CRM communications and the role they play in the broader communications mix 

Got what it takes? We’d love to hear from you. 



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