Administration Officer

4 days ago

Mona Vale, Australia Hammond Care Full time
  • Join one of Australia's most innovative health & aged care providers
  • Permanent part-time role 16 hrs/wk (Thurs & Fri) at Mona Vale.
  • We are a NSW Health-affiliated organisation with continuity of entitlements


About HammondCare

HammondCare is an independent Christian charity that exists to improve the quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through home care, sub-acute hospitals and residential aged care.

Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.


About the role

The role of Administration Officer works within the Mission and Mission in Action of HammondCare to ensure the provision of high-level administrative support to the hospital's functionality. This is a permanent part-time role 16 hours per week Thursday and Friday located at our Northern Beaches Palliative Care Community Service at Mona Vale.


Key Responsibilities

  • Administration Activities and Support
  • Follow up and maintain current referral information
  • Planning and coordinating appointments for clinicians and booking patients in for MDT using eMR
  • Check-in and check-out and update patient status in eMR
  • All patient appointments are entered into eMR in an efficient and timely manner
  • Notify and confirm patients appointments via email, SMS, letter, and phone
  • Support to clients/carers prior to telehealth appointments
  • Effective Liaison with LHD/external interpreter Services, co-ordinating and booking appointments as required
  • Provision of accurate Patient Information and update of patient medical records
  • Provide thorough training to new or relief staff covering RTU to ensure administration processes are consistent
  • Provide office support services such as photocopying and scanning/faxing, as well as using all office computer systems effectively
  • Support reception cover and respond to internal and external enquiries as needed
  • Enter and maintain referral details into the case conferencing database
  • Prepare weekly patient list for case conference
  • Prepare and send GP discharge letters as per case conference


About you

  • Able to provide high-level administrative and organisational support in a health environment
  • Demonstrated problem-solving, prioritisation and communication skills
  • Experience with Microsoft Office and Health Information Systems (desirable)
  • Comprehensive experience in working in a flexible, multi-skilled team environment
  • High-level interpersonal, communication and customer service skills
  • Ability to respond appropriately to challenging behaviours of patients
  • Capable of working autonomously and effectively following directions
  • Multicultural sensitivity and/or experience working in a multicultural setting
  • Understanding Medical Terminology is desirable
  • A current Drivers Licence and safe driving record

Ready to make a change? Apply Now

For any specific queries please contact Yoomee Oh at yoh@hammond.com.au

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We thrive on creating an equal employment environment where everyone from any background can be themselves.

All short-listed applicants for these positions will be asked to consent to a criminal record check, immunisation staff screening & vaccination compliance checks.

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