AVS Centres of Excellence

6 months ago

North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
Amazon Vendor Services (AVS) is looking for a Program Manager to join our new Specialised Services team as an Operations Excellence Expert.

The ideal candidate will have a passion for supply chain optimization and process improvement, good project management skills, experience interfacing with external stakeholders (e.g. Vendors, Sellers, B2B customers), relationship building skills and the ability to influence internal and external stakeholders.

___________________________________

Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.
Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities
- Analyse operational defects and identify root causes for financial deductions, define joint action plan with the vendor and enable implementation.
- Facilitate regular progress reviews with vendors to create sustainable long-term results.
- Cooperate and build trusting relationship across job functions and levels within the vendor's organization (e.g. Key Account Mgr, Supply Chain Mgr, Finance Mgr, CEO, Customer Service Mgr).
- Organise and run two-day Kaizen workshops with internal and external attendees including visits to the vendor's warehouse(s) and Amazon FCs. Lead group discussions, process mapping, value stream mapping and brain storming sessions.
- Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service (e.g. expanding the value proposition, facilitating pitching and vendor outreach, increasing team productivity).
- Some traveling within AU is required for this role

A day in the life
As an Operations Excellence Expert PM you will manage a small portfolio of Retail Vendors (e.g. Bosch, Philips) which rotate frequently (avg. 3-6 months engagement). You will evaluate the efficiency of the vendor's supply chain processes via data analysis and in person audit of the vendor's warehouses, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes. In addition, you will work closely with internal stakeholders (e.g. Vendor Management, Supply Chain, Finance) to continuously improve the service and drive scalable processes/system improvements to eliminate defects.

About the team
Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Experts, a team providing a specialized offerings for Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to identify and sustainably resolve root causes of financial deductions.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- Experience defining and executing program requirements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

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