Audio Visual

1 week ago

Sydney, Australia EOS Full time

**WHO WE ARE**:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**POSITION OVERVIEW**:
Elevate the production value of customers' internal and external events with your expert AV and event management skills. Be the technical maestro, ensuring seamless execution from setup to post-production.

**WHAT YOU'LL DO**:

- Promptly notify the Senior Event Technician and Event Tech Team Lead of any upcoming high-priority events.
- Provide support for internal and external events in customer offices, including but not limited to content displaying on video walls, routing and mixing video and audio signals, and recording and live streaming via the customer LIVE GO function.
- Provide daily technical checks and day-to-day troubleshooting for AV equipment within the customer's location.
- Work on high-profile events, including video and audio mixing; ensure smooth camera movement and operations, camera framing, lighting, floor management, and have a solid understanding of sophisticated AV event systems.
- Work independently in a fast-paced dynamic environment involving live events, IPTV, video conferencing platforms (e.g., Zoom, MS Teams, etc.), training room management, and general AV infrastructure support.
- Work closely with other AV team members across APAC and backing up each other. Troubleshoot systems and provide solutions if any issues occur during the event.
- Troubleshoot sophisticated audio, video, switching, and control system problems to the best of its capability. For any items that cannot be troubleshooted, the dedicated resource shall communicate this to the customer point of contact.
- Handle technical, event, and incident management escalations in a timely manner. Pre-check all AV equipment before every event to ensure the entire system is working without issue.
- Manage audio setup to ensure proper sound levels for the audience inside the MPR; and ensure good sound quality and levels are received in remote locations.
- Prepare/upload presentation material (e.g., PowerPoint slides, PDF files, video clips, etc.) on customer PCs for AV events, conferences, or meetings.
- Deliver post-event recording edits in a format agreed upon between both parties.
- Document event/operational workflows and standard operating procedures ("SOPs") when required.
- Onsite Monday to Friday (regular office hours) in the Sydney CBD area.

**WHAT YOU NEED TO SUCCEED**:
**Education and Experience**:

- Minimum 2-3 years of experience as a live event technician, demonstrating proficient AV system operation and troubleshooting in high-pressure environments.
- Experience working with sophisticated AV event systems and corporate AV needs is crucial.

**Technical Skills**:

- Proven expertise in operating professional audio, video, and lighting.
- Strong understanding of AV signal routing, mixing, control systems, and video conferencing rooms.
- Experience in live camera operation, vision mixing, lighting techniques, and floor management during live events.
- Proficiency in video conferencing platforms like Zoom, Webex, MS Teams, etc.
- Working knowledge of safety protocols and procedures for working with AV equipment and electrical systems.

**Software Proficiency**:

- Knowledge of AV control software and configuration tools.
- Experience with video editing software for light post-production tasks.
- Ability to manage AV-related ticketing systems efficiently.

**Personal Qualities**:

- Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues.
- Ability to work independently and as part of a team, adapting to dynamic environments and unexpected situations.
- Detail-oriented, organized, and able to manage multiple tasks and deadlines effectively.
- High level of professionalism and ability to maintain composure under pressure.
- Passion for learning and staying updated with the latest AV technologies and industry trends.
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit._

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