Administrative Repair Coordinator

3 months ago

Homebush, Australia Zonda People Full time

Job Description

Administrative Repair Coordinator / Scheduler

Ready to be busy Career building role, add value and make a difference managing a portfolio of jobs, aiding clients with home insurance claims

  • Make a difference as you aid customers with their repair claims.
  • Manage a portfolio of clients, making essential decisions on your feet
  • Parking a the office door or choose public transport options - you decide

The company
With offices in NSW QLD, VIC and TAS this business is a specialist in the Residential, Commercial, Retail, and Industrial sectors within the Insurance Repair and Construction industry. 

They have been serving the community for the last 25 years as a leading builder.

They are committed to exceeding expectations, delivering projects on time and on budget.  The team is passionate about providing an empathetic, professional, fast, and quality service.  

The role

Due to rapid expansion and as the business is growing year on year, the current incumbent has been promoted, and now the business is now searching for an experienced and dedicated Repair Coordinator/Scheduler. 
  
With the ability to ensure the smooth running of a portfolio of jobs, take the lead and meet statutory deadlines, no day will be the same. 
  
With an ever-changing schedule, you run your day, where you will need to bring your multitasking skills to the table.  Juggling and making judgments all while coordinating and scheduling repair work for major clients.

Core duties
Extensive interacting and coordinating, with internal and external stakeholders, you are the first point of contact for your portfolio of repair jobs, prioritising and escalating, while handling calls from customers. 
  
You will be booking and allocating trades staff, for jobs across Sydney and Sydney South and West.   
  
Taking management of a portfolio of up to 60 live projects, you will ensure timely completion of repair works, and maintain control over costings v’s budget until resolution. 
  
Daily communication with customers is paramount in this role, you will be an empathetic and effective listener, drawing on your ability to work within required timeframes to provide accurate information as required.
Essential

  • Able to be empathic, in often a pressured customer situation.
  • 2 years in customer service, or scheduling, or coordinating role.
  • Have superior administrative skills
  • Advanced Microsoft skills
  • Able to be multiskilled in a role, where no day is the same
  • Basic understanding of transactional accounts
  • Strong written and verbal communication.
  • A person with a can-do attitude, who thrives on timelines and variety

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