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iManage Service Desk Support Specialist

1 month ago

North Sydney Council, Australia Clicks IT Recruitment Full time
About the Role

We are seeking an experienced IT Support Technician to join our team as an iManage Service Desk Support Specialist. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients and staff.

Key Responsibilities:

  • Provide technical support and assistance to clients and staff via phone, email, and in-person.
  • Monitor and respond to service desk requests in a timely and efficient manner.
  • Collaborate with other teams to resolve complex technical issues.
  • Document and maintain accurate records of service desk requests and resolutions.
  • Stay up-to-date with the latest technology trends and advancements in the field of IT.

Requirements:

  • 2+ years of experience in IT support and technical services.
  • Strong knowledge of iManage and other related technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter for consideration.