KYC Training and Capability Analyst

4 weeks ago

Melbourne, Australia Suncorp Group Full time

This role is an opportunity for those seeking to gain valuable experience in customer identification (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for non-individual customers – which underpins Suncorp’s obligation to Protecting Our Customers. This will also include maintaining and enhancing KYC compliance practices including supporting 1st LoD engagement in projects and independent reviews.  

The KYC Training and Capability Analyst will play a crucial role in supporting our organisation's efforts to ensure compliance with KYC regulations and drive operational excellence. This position will be responsible for developing and implementing training programs, change management strategies, and process improvements for both frontline bankers and KYC Operations (Centre of Excellence).  

What you’ll do:

  • Collaborate with subject matter experts to identify training needs and requirements related to KYC compliance.
  • Collaborate with Learning & Development teams in the design, development and delivery of training materials for employees involved in KYC processes and create and deliver onboarding KYC curriculum  
  • Work with cross-functional teams to implement process enhancements that streamline KYC procedures while maintaining compliance.
  • Stay updated on evolving KYC regulations and industry best practices
  • Drive and maintain highly engaged stakeholder relations, including compliance, operations and technology to ensure a coordinated approach to KYC

What you’ll bring:

  • Qualifications in Learning & Development, Training and Assessment or similar discipline.  
  • 3+ years’ experience banking and financial services within AML/CTF function
  • Strong knowledge of KYC regulations and AML requirements, ensuring compliance and efficiency
  • Exceptional prowess in managing stakeholders, fostering collaborations and maintaining strong relationships
  • High level strategic mindset, adept in planning and executing initiatives with a keen commercial edge, analytical prowess and impactful presentation skills

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail. 

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