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Network Operations Manager
4 months ago
About Woolworths Group
Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
Full-time ongoing Based in Victoria An attractive remuneration package including base, bonus, and vehicle
At WooliesX, we’re here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop.
We’ve worked together with our partners to create all kinds of initiatives you know and love – like Everyday Rewards, one of Australia’s most popular loyalty programs. Alongside Woolworths Supermarkets, we’ve helped make online shopping simpler and more intuitive, and were awarded #1 in customer satisfaction for online groceries by Canstar for our combined effort.
The success of our entire business is because of our people. Diversity is our strength, through the potential we unlock together. We’re resourceful and open-minded, welcoming and willing to experiment. We encourage fresh ideas and help each other be better by providing ongoing career opportunities to grow and evolve.
It’s how we bring the future to life for our customers and our people, in everyday moments that matter.
The Role
This role will be responsible for managing the day-to-day management of Woolworths Online deliveries serviced by our crowdsourced delivery partners and will require a logical thinker with a customer-first attitude. The role will engage with a range of internal store leadership and operational teams) and external stakeholders (customers and on-demand delivery partners) to deliver exceptional customer experiences in the most effective and efficient method.
As part of the eCom business that is currently delivering 300k+ orders per week from 5AM – 11PM daily, you are responsible for ensuring strong alignment on operational performance metrics with our crowdsourced delivery partners, driving outcomes to ensure both profitability and consistency of service for the eCom business.
The Opportunity
We are looking for a customer centric, commercially astute Point 2 Point Operations Manager whose focus will be ensuring the strong alignment of operational performance metrics with our crowdsourced delivery partners, driving outcomes to ensure profitability and consistency of service for the eCom business.
Key responsibilities include:
Who we’re looking for
We're looking for resilient, results and customer driven individuals who are able to effectively partner, negotiate and influence stakeholders, analyse and solve problems. The roles key objectives include:
Why you’ll love it here
In addition to this exciting role, these are some of the benefits we offer:
Applications close - 9am Friday the 13th of October
Grow with the Group
As an inclusive, team-first company