Planner (APS4 equivalent)

7 days ago

Brisbane City, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Planner.

  • APS4 equivalent $43+ p/h
  • Located in Brisbane, Queensland
  • Up to 12 months with potential to extend, pending business and performance requirements.

About the Team
The Home and Living Planning and Operations branch is dedicated to supporting the planning network by delivering core initiatives and projects. Our goal is to enhance the capacity and capability of our team to engage meaningfully with participants. We enable frontline service staff to achieve their targets, provide strategic advice on process delivery, and undertake continuous improvement activities to ensure the highest quality service.

About the Role
The APS4 Planner is a crucial team membership position, operating within defined parameters related to the team's area of responsibility. This role involves applying well-established policies, principles, practices, and procedures to achieve outcomes.

  • Gather information from participants and planning partners via phone or in person to facilitate high-quality planning and evidence-based decision-making.
  • Utilise a range of policies, practice guidance, and legislation to make funding decisions that complement informal, community, and mainstream supports within participant plans.
  • Work closely with participants and their representatives to identify current and future supports, as well as informal, mainstream, and community support options, to achieve plan outcomes.
  • Liaise with key stakeholders, including Partners in the Community, to deliver services to participants effectively.
  • Resolve issues and complaints related to participant plans in a timely and efficient manner.
  • Complete administrative and data entry tasks associated with participants.
  • Contribute to the achievement of key performance indicators, including planning targets.

About you
To thrive in this role, you need:

  • Solid understanding of service delivery principles and practices.
  • Possess strong research and analytical skills to support operational and administrative functions.
  • Excellent communication skills and can effectively interact with internal and external stakeholders.
  • Capable of resolving moderately complex enquiries and providing sound advice on service delivery matters.
  • Committed to continuous improvement and achieving key performance indicators.
  • Be able to pass and hold a national police check and worker screening check.
  • Must be an Australian Citizen.

To apply, please submit with your updated resume and a brief cover letter detailing your relevant experience. Please note this role closes on the Friday 5th of July 2024, only suitable candidates will be contacted.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments.

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