Enterprise Account Manager

6 months ago

Sydney, Australia EROAD Full time

Are you ready to take your Account Management career to the next level? Join EROAD, a fast-growing organisation who is leading the way with in-vehicle technology as our new Enterprise Account Manager in Sydney, Australia If you're looking for a dynamic and varied role where you will never be bored, and you have a passion for building relationships and driving growth, then this opportunity is for you 

About the Role 

As an Enterprise Account Manager at EROAD, you will be the primary point of contact for two of our largest and most important enterprise customers. Your primary mission is to drive growth and ensure customer satisfaction by identifying new opportunities, managing customer health, and conducting regular site visits. You’ll also lead training sessions to help customers maximize their use of EROAD’s solutions, and you’ll be the go-to person for any inquiries or issues. Acting as the voice of EROAD to the customer and the voice of the customer to EROAD, your role is crucial in maintaining and growing these key relationships. 

In this dynamic role, you’ll develop and execute comprehensive account plans that align with our strategic objectives and the needs of our customers. This involves regular interactions with key decision-makers and stakeholders to advocate for customer needs and to drive business growth. You'll promote EROAD’s innovative, safety-focused solutions and ensure that customers are fully utilising our technology to achieve their goals. By doing so, you'll play a significant part in facilitating successful contract renewals and fostering long-term partnerships. 

Based in Sydney, you’ll be close to our customers for frequent site visits and face-to-face meetings, ensuring that you can quickly address any concerns and provide personalised service. This hands-on approach is vital for building trust and understanding customer challenges and opportunities. Additionally, you’ll have the chance to travel locally within Sydney and possibly interstate quarterly, adding an element of adventure to your role and allowing you to connect with clients in diverse locations. 

What We're Looking For:

  • 5+ years of exceptional key account management experience (or similar), with a proven history of managing large, complex clients. 
  • Stellar communication, negotiation, and presentation skills are your superpowers. 
  • Self-motivated, proactive, and results-driven. You thrive in a fast-paced, dynamic environment and can adapt to changing priorities like a pro. You're mature, resilient, and capable of juggling multiple priorities with ease. 
  • Quick to learn and articulate technical solutions.  
  • Experience in the transportation and construction industries are a bonus 
  • Ready for some adventure? You'll need to travel locally within Sydney a few days a week, and possibly quarterly interstate travel. 

Why you’ll love working at EROAD: 

EROAD is an organisation that is growing fast and it’s a particularly exciting time to join us. This is a unique opportunity where your skills and expertise will make a big impact. We invest heavily in technology and provide opportunities for growth across the globe. You'll be part of a positive, supportive, and inclusive team that values every voice. If you're looking for a role that combines strategic account management with opportunities for personal and professional growth, apply now to join our amazing team 

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