Change Manager

1 month ago

Hawthorn East, Australia Coles Full time

JOB DESCRIPTION

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role

We have an exciting opportunity for a Change Manager to join the Technology Delivery function in a Fixed-Term and Full-Time capacity, reporting into our Technology Change Practice Lead.

The focus of this role is to design and implement change strategies for Technology and Digital related initiatives, delivering change activities safely and effectively to drive successful and change adoption (including Technology, transformation, ways of working, culture, roles, and process). Delivering end-to-end change and maximizing end user system adoption and usage whilst minimising resistance for key technology transformation and priority programs.

In this role, you can expect to:

  • Develop and apply the principles, processes, behaviours, and skills to effectively identify and manage change, and support others through it.
  • Apply Changing Coles framework in development and delivery of change management plans and activities for the program to support engagement, readiness, and adoption of change.
  • Conduct stakeholder analysis, build stakeholder engagement plan and execute engagement to ensure successful change roll out.
  • Lead change impact assessments in collaboration with all relevant stakeholders in assessing gaps in capability, process, controls, and risks.
  • To develop and implement change management strategies to support user system change adoption on priority projects.
  • Monitor project key change delivery and report status to the relevant Steering Committee
  • Identify and plan for change related mitigations/resolutions in conjunction with Program Leaders.
  • Ensure business change impacts are understood and change risks are effectively mitigated.
  • Monitor and update Change Practice Lead, senior management, governance forums and key stakeholders on priority programs with large/complex change.

About you and your skills:

  • Minimum 7 years of experience in change manager role (FMCG, Banking, Finance or Insurance, Utilities industry experience preferred).
  • Experience working with technology stakeholders who are highly technical in nature and execution of technology change with impacts to ways of working, people (incl. behaviours), process and technology.
  • Demonstrated experience executing change management on multiple projects concurrently.
  • Experience in design and delivery of practical and outcomes focussed approach for large scale Technology change. Able to work effectively and influence at all levels in an organization.
  • Experience and in-depth knowledge of change management principles, methodologies, and tools to deliver impactful change plans.
  • Designed creative change interventions across wide range of audiences to engage impacted user groups optimally for and for the change ‘to stick’ and land successfully.
  • Strengths in advocating the use of project and change management disciplines across all stages of the project lifecycles whist easily adapts to changing priorities.
  • Exceptional communication skills – both written and verbal. Active listening skills with emotional intelligence to support stakeholders through change.
  • Exceptional presentation skills including the ability to influence leadership team through change and run large scale workshops or briefing sessions
  • Experience delivering technology tools implementation along with associated governance models, business processes and frameworks specifically project and portfolio management, finance management, resource management tools (e.g., Planview, Clarity, SAP etc.) is essential.
  • Large scale technology and digital transformation including support centre migration experience is highly preferred.
  • PROSCI or CCMP or equivalent change management certification is essential.

What’s in it for you?

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 135290

Employment Type: Fixed Term

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