Facilities Coordinator
1 week ago
Job Title: Facilities and Minor Works Coordinator
Location: Sydney CBD
Role: Full time, Permanent
Working: Hybrid
About the Role:
BGIS is seeking an experienced Facilities Coordinator to lead the successful delivery of our Services Agreement within a designated portfolio. This role is crucial to ensuring high-quality service delivery, meeting contractual KPIs, achieving financial targets, and maximizing customer satisfaction. You'll be at the forefront of stakeholder and subcontractor management, while maintaining compliance with our Occupational Health & Safety (OH&S) and Environmental (EMS) policies.
Key Responsibilities:
Operational Management : Oversee day-to-day operations and maintenance of multiple sites, acting as the primary point of contact for clients, the BGIS Operations Centre, and vendors. KPI Achievement : Ensure all Services Agreement KPIs are met, with duties including tracking and approving work orders, monitoring CMMS, and managing shared email inboxes. Financial Oversight : Review, verify, and approve all payment claims and documentation, resolving non-conformance issues as necessary. Project Coordination : Coordinate minor works and Capex projects, from scoping to pricing, alongside the Account and PDS teams. Stakeholder Engagement : Liaise with clients and external vendors, providing key reports and documentation for minor projects. Compliance & Safety : Ensure compliance with BGIS’s Quality, OH&S, and Environmental systems. Facilitate reactive maintenance and minor works, ensuring safe practices through regular compliance checks. Client Relationship Management : Build positive client relationships by delivering exceptional service and ensuring all contractual obligations are fulfilled. Team Collaboration : Work alongside team members to achieve the best outcomes for clients, maintaining accountability and teamwork. Sustainability Initiatives : Lead sustainability efforts, tracking relevant indicators and collaborating with stakeholders to meet environmental goals.Qualifications and Experience:
Essential:
Experience in Facilities Management or a related field. Experience in a coordination role of Facilities Management, Project Management, and/or Financial Management within an integrated services model. Experience with Quality Assurance, OH&S, and Environmental Systems. Proficiency in MS Office applications (Word, Excel, Outlook) and CMMS. Excellent time management, prioritization skills, and the ability to adapt to change.Desirable:
Training in call centre operations, QA or similar settings Recognized certification in Building/Facilities Management, Project Management, or a related discipline (TAFE, Tertiary, or Property Council).Key Relationships:
Internal : Account team, PDS team, BGIS Operations Centre, Business Support Teams (Finance, OH&S, QA, Commercial), and other BGIS site teams. External : Client representatives, tenants, subcontractors, suppliers, and members of the public.-
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