Head of Airport Services

5 months ago

Melbourne, Australia Qantas Group Full time
Become a critical member of our Jetstar Operations Leadership Team Bring your passion for our people and our customers - deliver our Airport Services Strategy

Love travel and all things Aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in real life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

Following an internal move, we now have a great opportunity in the role of Head of Airport Services for our Australia and New Zealand Operations. Reporting directly to our Chief Operating Officer, you will act as a crucial member of the Jetstar Operations Leadership Team, whilst delivering exceptional people leadership to the broader Airport Services Team. You will focus on leading and directing the safe and efficient operation of airports throughout the Jetstar network at both domestic and international airports, ensuring compliance with all Airport Services policies and procedures including our customer service standards, passenger check-in, ramp operations and Customs, Immigration and Quarantine requirements.

Your new areas of focus

As Head of Airport Services your will focus on:

Fostering a culture of success through targets, team member engagement and regular performance reviews and development, ensuring that we have an engaged team with the right skills and capabilities  Driving a safety culture, ensuring that the safety of our people and customers is our number one priority Identifying opportunities to achieve Jetstar’s strategic, commercial and cost objectives Evolving and executing the Airport Services Strategy Ensuring Airport Services achieves its financial targets, including through the preparation, implementation, monitoring and control of the function’s budget. Building and maintaining effective working relationships with Jetstar and Qantas stakeholders Upholding superior Airport Standards, including Airport Services training programs, certification and licensing standards, development and management of performance standards for Jetstar contracted Domestic and International Airports, and ensuring that all airport infrastructure requirements are met Ensuring the successful establishment and start-up of new Domestic and International airports Effective negotiations for airport charges and access agreements as required Management of Service Level Agreements and Key Performance Indicators for contracted airport handling agents and third party service providers.

Your next adventure

We’re searching for someone who:

Is an accomplished people leader – experienced in leading a large customer focused team, including experienced managers Is confident to lead in a highly regulated, unionised, aviation environment Brings a strong commercial and strategic mindset – able to bring a perspective that balances cost, customer, compliance and team member engagement Is confident in financial management, including experience in managing a sizeable budget A genuine passion for people leadership, including significant exposure to leading a team of diverse individuals and responsibilities  Comfort in presenting to a range of audiences, including a range of senior executive forums Relevant tertiary qualifications, coupled with post graduate qualifications would hold you in high regard.

Your life at Jetstar is unlike any other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B717 and A321 Freighters, plus Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

We can’t wait to hear from you. Apply by: 5pm Wednesday 7 August

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