Key Account Manager, NSW
4 weeks ago
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
The Role
We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Patient Support Services team based in NSW. Our Patient Support Services portfolio encompasses the Hillrom Smart beds and surfaces, and in this role you will cover the Sydney South territory covering Sydney Metro encompassing Illawarra and down to Nowra .
Reporting to the National Sales Manager, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory leadership skills to implement sales strategies through development of new business and maintaining existing business while improving market presence of our product portfolio.
Key Responsibilities:
Negotiate price within defined schedules and guidelines as required
Attend corporate events as required including meetings and conferences
Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
Support and participate in sales promotions and marketing activities as required
Train appropriate hospital staff and company employees on new products. In consultation with the product manager to ensure customers and prospective customers are technically proficient through in-service presentations, one-on-one training, peer education and supply of information.
Actively participate in the clinical environment by providing technical consultation as required
Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
Ensure the CRM is kept updated to ensure effective reporting
Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.
Key Requirements of the role include:
Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
Solid understanding or the Hospital and Healthcare system
Highly developed interpersonal effectiveness and relationship-building abilities
Accountable for achieving targets and delivering outstanding customer service
Collaborative approach and ability to work well with others
Willingness to travel interstate as required.
Why Baxter?
At Baxter ANZ, we are passionate about being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter, and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new insights and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.
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