Telco Sales Expert

3 months ago

Bendigo, Australia AGL Energy Full time

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

We are looking for driven, and dedicated individuals, who will go above and beyond for our customers to join our inbound Telco sales team in our Bendigo call centre.

This role primarily focuses on driving all NBN and Mobile sales campaigns, and cross selling our products to both new and existing customers via inbound enquiries.

Although previous sales experience is preferred, we are open to all applicants committed to learning and growing in this field.

Role commences September 4th 2024.

This role is a fixed term contract until June 30th 2025.

In this role you will be managing inbound sales enquiries from new and existing customers. You will be responsible for communicating product and plan information and maximising all cross-selling and up-selling opportunities. You will engage with a broad demographic of customers, with varying ages and technical awareness.

Every day will present new and exciting challenges, giving you the opportunity to grow and expand your skill set. Your strong negotiation and objection handling skills will be essential to your success.

We value adaptability and resilience, and we'll provide you with comprehensive training and continuous on-the-job support to help you succeed in the role.

Skills we’re looking for:
 

  • Sales, Negotiation and Objection Handling: You should be comfortable managing sales pitches and conversations and using your negotiation and objection handling skills to drive conversion.
  • Resilience and Self-Motivation: Ability to work under pressure and maintain a positive attitude while delivering exceptional customer service and support.
  • Problem-Solving Skills: You must be adept at dealing with ambiguities and resolving complex issues efficiently and effectively.
  • Excellent Communication: Strong verbal and written communication skills are essential for effectively engaging with customers and conveying information clearly.
  • Tech Savviness: A willingness to learn and adapt to new technologies is crucial.
  • Customer-Centric Approach: A passion for delivering outstanding customer experiences and going the extra mile to ensure customer satisfaction.
  • Team Player: You will be handling various tasks independently, and the ability to work collaboratively with team members is vital to foster a supportive work environment.

What's in it for you?

  • A competitive salary and commission structure
  • A supportive team leader that wants you to be successful and grow.
  • Daily touch points with your team leader, including structured one-on-one time each month.

Previous Telco, Sales, or Call Centre experience is highly desirable but not essential.

You must have unlimited, full working rights in Australia to Apply.

This role is based onsite at our Bendigo location.

Candidate screening and background checks will apply.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Location:

Bendigo VIC 3550

Job Family Group:

Call Centre

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