Customer Relationship Expert

1 month ago


Bendigo, Victoria, Australia AGL Energy Full time
About the Role

We are seeking a skilled and driven individual to join our inbound Telco sales team in Bendigo. This is an exciting opportunity to drive all NBN and Mobile sales campaigns, and cross-sell our products to both new and existing customers via inbound enquiries.

This role primarily focuses on communicating product and plan information to customers, maximising all cross-selling and up-selling opportunities. You will be responsible for managing inbound sales enquiries from new and existing customers, engaging with a broad demographic of customers, and using your negotiation and objection handling skills to drive conversion.

The ideal candidate will have strong communication and problem-solving skills, a customer-centric approach, and a passion for delivering outstanding customer experiences. Previous sales experience is preferred, but not essential. We value adaptability and resilience, and we'll provide comprehensive training and continuous on-the-job support to help you succeed in the role.

Key Responsibilities
  • Communicate product and plan information to customers
  • Maximise all cross-selling and up-selling opportunities
  • Manage inbound sales enquiries from new and existing customers
  • Engage with a broad demographic of customers
  • Use negotiation and objection handling skills to drive conversion
Requirements
  • Strong communication and problem-solving skills
  • Customer-centric approach
  • Passion for delivering outstanding customer experiences
  • Previous sales experience (preferred)
What's in it for you?
  • A competitive salary package (estimated $80,000 - $120,000 per annum)
  • Ongoing training and development opportunities
  • A supportive team environment


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