Customer Service and Help Desk Support

4 weeks ago


Melbourne City Centre, Australia HAYS Full time

**Your new company**
This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent customer service and is looking for a Customer Service and Help Desk Consultant to join their growing team.

**Your new role**
- Providing excellent customer service and managing inbound calls and queries
- Operating phone calls in a professional manner, transferring calls where needed
- Assisting in providing reporting to Management when required
- Maintain and update workflow manuals
- Communicate with clients to notify of completion
- Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
- Resolve clients' service or billing issues

**What you'll need to succeed**
- Previous customer service or contact centre experience is required and preferably within telecommunications or retail
- You must be willing to work
- Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
- You must be tech savvy and be able to utilise computer systems
- Excellent written and verbal communication skills

**What you'll get in return**
- Excellent training and ongoing support
- Great work culture and office environment
- Flexibility to work on a rotating roster from Monday to Friday
- Hybrid working arrangements

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2761130


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