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Full Time Call Centre Consultant

2 months ago

Mile End, Australia Royal Automobile Association Full time

Current Vacancies

Mile End, SA • ID: 2802-465 • Full-Time/Regular
Multiple positions available, generous pay rates, great benefits Monday November 4th start date with extensive training provided in a fun, hard-working Road Assistance team 24/7 rotating shifts, roster provided up to 6 weeks in advance

Your new opportunity

Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities that have become available in our Roadside Assistance Centre – these are all full-time roles 

Full-time team members work 8-hour shifts over a 24/7 roster, with the roster provided up to 6 weeks in advance. Core hours for these roles are between 0500 – 0100.

Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our members and commercial clients experiencing roadside vehicle breakdown. Consultants must demonstrate an excellent customer service focus that includes the ability to relate to member situations, show empathy and use initiative. In addition, you will: 

Respond to incoming calls from members and commercial clients in a professional and empathetic manner. Provide high quality customer service to maximise member customer experience. Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues. Work effectively with other team members and provide input to improve productivity. Adhere to monthly KPIs and call standards. Plus much more, found in the position description .

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

Ability to work in a fast-paced, call centre environment. High level of attention to detail & ability to multitask. Professional telephone manner with the ability to demonstrate empathy. Strong knowledge of Adelaide metropolitan and SA country areas. Proficiency with MS Office software, database systems and strong data entry skills. Excellent communication skills which demonstrate an authentic & natural flair for quality customer service. Please note, if successful you will be required to work a rotating roster which includes shift work and weekend work.

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based. 

Benefits 

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

Free RAA premium road service Access to our RAA Rewards program Generous discounts on all RAA products Flexible work arrangements 12 weeks paid parental leave On-site Cafe with Barista