Customer Service

3 days ago

West End, Australia NCML Full time

West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
- Hybrid WFH flexibility for work-life balance and no weekends
- Supportive training and career progression - gain a Cert III in Financial Services

**National Credit Management Limited **(NCML) is a leading provider of credit and receivables management services in Australia and a part of Credit Corp Group. We believe in an ethical, collaborative approach to resolving debt to empower our customers to organise and control their finances.

**About your new role**
As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. You'll locate customers and investigate overdue accounts and with a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our bonus scheme rewards target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

**What we can offer you**
- Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
- 2 weeks fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers

**What your new job involves**
- Manage outstanding accounts with clients from Australia’s largest institutions
- Making and receiving high volume outbound/inbound calls
- Investigations to locate and establish contact with our customers
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**Who you are**
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- Persistence and resilience to have challenging conversations
- Ability to negotiate will be highly desirable
- Share a passion for results and a target driven environment
- A natural problem solver and solution provider
- Basic computer literacy skills
- A desire to learn and take on feedback

**Essential Criteria**
- Our Contact Centre operating hours are Monday to Friday 7:30am - 5:30pm with rosters between these times
- Must be available to work permanent full-time (38 hours)

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

**Job Types**: Full-time, Permanent

**Salary**: $56,000.00 per year

**Benefits**:

- Employee discount
- Extended annual leave
- Paid volunteer leave
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Rotating roster

Supplemental pay types:

- Bonus
- Monthly bonus

Work Location: Hybrid remote in SOUTH BRISBANE, QLD 4101

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