Customer Service Sales Consultant

6 months ago

Mile End, Australia RAA Full time

**Inbound Sales Contact Centre, no prior call centre experience required**:

- **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super****:

- **Mile End location with work from home opportunities**

**Your new opportunity**

Due to internal movement, an exciting opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start their new career within a call centre environment where you will create memorable experiences for our members. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with:

- Take inbound calls from our members and potential customers.
- Ensure quality conversations to identify customer needs and offer best solutions.
- Utilise procedures and guidelines to make good business decisions for RAA and our members.
- Become multi-skilled and able to provide information to new and existing members about all of RAA’s extensive products including Insurance and Road Service.
- Plus much more, found in the position description **here**

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing **Monday April 8**th** **which will include **2 weeks full-time training **of system and product knowledge.

**Hours**

Our contact centre is open Monday - Friday between 8am to 6pm. We are predominantly looking to fill our 10am-6pm shift. Voluntary overtime is available as well as optional overtime Saturday shifts between 9am to 12pm.

**About you**

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Ability to build rapport with members and teammates.
- Team player with the willingness to learn and grow.
- Solid attention to detail and the ability to multi-task.
- Proficient with the use of computers.
- Strong communication skills both verbally and in writing.

**About us**

As one of the state’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***Benefits**

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

- Flexible Work Arrangements **including working from home after probation period.**:

- Sales Rewards Program with the ability to **earn additional income.**:

- Free RAA Premium Road Service.
- Ongoing Training & Development Opportunities & Study Support Program.
- Access to our Member Benefits program.
- Generous discounts on all RAA products.
- 12 weeks paid parental leave.
- On-site Cafe with Barista.

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