Customer Service

7 months ago

West End, Australia Collection House Full time

West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
- Hybrid WFH flexibility for work-life balance and no weekends
- Supportive training and career progression - gain a Cert III in Financial Services

**Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

**About your new role**
As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

**What your new job involves**
- Manage outstanding accounts with clients from Australia’s largest institutions
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**What we can offer you**
- Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers

**Who you are**
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback

**Essential Criteria**
- Our Contact Centre operating hours are Monday to Friday 7:30am - 7:00pm with rosters between these times
- Must be available to work permanent full-time (38 hours)

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

**Job Types**: Full-time, Permanent

**Salary**: $56,000.00 per year

**Benefits**:

- Employee discount
- Extended annual leave
- Paid volunteer leave
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Rotating roster

Work Location: Hybrid remote in SOUTH BRISBANE, QLD 4101

  • Customer Service

    1 week ago

    West End, Australia CONVINIENCE STORE Full time

    No experience required all training will be provided - Deliver exceptional customer service - Resolve customer queries - Stocking products **Job Types**: Full-time, Part-time, Casual Part-time hours: 20-45 per week **Salary**: From $23.00 per hour **Benefits**: - Employee discount Schedule: - 10 hour shift - 8 hour shift - Afternoon shift - Day shift -...

  • Customer Service Assistant

    9 months ago

    West End, Australia Joyce Mayne Full time

    Full Time Role - Attractive commission based structures - Paths for career progression with a trusted national brand Discover a great place to work at Joyce Mayne. With our top notch customer service and wide range of products including computers, home appliances, home wares and more. We seek to provide customers in regional areas with the same range and...

  • Customer Service Officer

    1 day ago

    West End, Australia Collection House Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Customer Service Officer

    1 day ago

    West End, Australia Collection House Full time

    West End location a short walk from Cultural Centre and South Brisbane station - WFH hybrid flexibility for work-life balance and no weekends or late nights - Supportive training and career progression **About your new role** As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial...

  • Customer Service/administrator

    5 days ago

    West End, Australia Humanology Full time

    Perm. part-time position (25-35 hours pw) + growth & development opportunities - Thrive in a fun, supportive team & work with Australia’s best photographers! - Join an industry leader & work in Brisbane’s bustling & vibrant West End! Industry leader, Elite Photos, currently has a fantastic opportunity for a part-time Customer Service/Administrator to...

  • Customer Service/administrator

    2 weeks ago

    West End, Australia Humanology Full time

    Perm. part-time position (25-35 hours pw) + growth & development opportunities - Thrive in a fun, supportive team & work with Australia’s best photographers! - Join an industry leader & work in Brisbane’s bustling & vibrant West End! Industry leader, Elite Photos, currently has a fantastic opportunity for a part-time Customer Service/Administrator to...

  • Customer Service/administrator

    5 days ago

    West End, Australia Humanology Full time

    Permanent full-time position + growth & development opportunities - Thrive in a fun, supportive team & work with Australia’s best photographers! - Join an industry leader & work in Brisbane’s bustling & vibrant West End! Industry leader, Streets Imaging, currently has a fantastic opportunity for a hard-working Customer Service/Administrator to join...

  • Customer Service/administrator

    2 weeks ago

    West End, Australia Humanology Full time

    Permanent full-time position + growth & development opportunities - Thrive in a fun, supportive team & work with Australia’s best photographers! - Join an industry leader & work in Brisbane’s bustling & vibrant West End! Industry leader, Streets Imaging, currently has a fantastic opportunity for a hard-working Customer Service/Administrator to join...

  • Full Time

    2 weeks ago

    West End, Australia Mura Boutique Full time

    The role is a dual based position where the main aspect of the role will be Customer Service focused. Here, we are looking for an individual who loves helping others and interacting with customers on a regular basis. Our service is about being solutions oriented and always striving to give each customer the best service we possibly can at Mura. It's also...

  • Collections - Customer Service Call Centre

    7 months ago

    West End, Australia Collection House Group Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Customer Service

    6 months ago

    West End, Australia NCML Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **National Credit Management Limited **(NCML) is a leading provider of credit and receivables management...

  • Customer Service

    2 months ago

    West End, Australia NATIONAL CREDIT MANAGEMENT LIMITED Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - WFH hybrid opportunities for work-life balance and no weekends - Supportive training and career progression + gain a Cert III in Financial Services **National Credit Management Limited **(NCML) is a leading provider of credit and receivables...

  • Customer Service Representative

    7 months ago

    Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...

  • Customer Service Representative

    7 months ago

    Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...

  • Customer Success Consultant

    7 months ago

    West End, Australia SilverChef Full time

    **Introduction**: Do you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers? Then we’d like to hear from you! At SilverChef, we know work-life balance means something different to everyone. Our team is available Monday to Friday between 7am - 5pm, but that doesn't mean you have...

  • Customer Success Consultant

    1 day ago

    West End, Australia Silver Chef Full time

    **Introduction**: Our team is growing! If you want to leverage your customer service & retention experience and work in a purpose and people led organisation, then we’d love you to join us! SilverChef isn’t your average contact centre. With a culture focused on how we help our customers, our community and support each other, we think it’s pretty...

  • Customer Success Consultant

    2 weeks ago

    West End, Australia Silver Chef Full time

    **Introduction**: - Monday to Friday schedule, earliest start 7am and latest finish 5pm - no weekends or evenings! - Attractive salary based on your experience - Early November start date The Role - We love our team members to enjoy the freedom to have quality, meaningful conversations with our customers. - Supporting our customers through their SilverChef...

  • Customer Success Consultant

    6 days ago

    West End, Australia Silver Chef Full time

    **Introduction**: - Monday to Friday schedule, earliest start 7am and latest finish 5pm - no weekends or evenings! - Attractive salary based on your experience - 21 November Start Date! The Role - We love our team members to enjoy the freedom to have quality, meaningful conversations with our customers. - Supporting our customers through their SilverChef...

  • Customer Care Agent

    2 weeks ago

    West End, Australia Nourish'd Meal Co Full time

    **About Nourish’d** Nourish'd is a young, growing, Brisbane based health food delivery service, with a vision To Have Real & Positive Impact on the Health of Humans. Nourish’d provide meals to the general public and are privileged to work as a registered NDIS and Homecare provider. Our Values are at the core of our business and considered in...

  • Customer Success Team Leader

    2 weeks ago

    West End, Australia SilverChef Full time

    **Introduction**: - Contribute to our Vision to be #1 in Customer Service - We’re not your average contact centre! - Grow and lead a team of committed Customer Success Consultants A fantastic opportunity to join a purpose led organisation at a time of growth. Motivating and coaching a committed team to achieve outstanding results. What you’ll be...