Restaurant/Cafe Manager

6 months ago

Derwent Park, Australia Grupo Mantra Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager. 

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane

As our next Restaurant or Café Manager, you will:
Ensure Team Members greet guests and escorts them to tables
Schedules dining reservations
Trains and monitors Food and Beverage Attendants and ensures service standards are met
Ensures accurate recording and verification of Team Member time records
Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
Ensures that approved service sequences and standards are established and maintained at all times
Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
Maintains efficient operating procedures for the outlets point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
Promptly reports any maintenance work required to the Manager and or maintenance department
Maintains all outlet stock levels
Conducts daily briefings
Completes the Restaurant daily log book
Develops training plans and conducts on and off the job training sessions for all outlet Team Members 
Attends all scheduled food and beverage and other relevant meetings when required
Monitors outlets manpower, payroll budget, control costs and maximise profitability
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnels appearance and grooming
Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
Handles all guest complaints immediately, courteously and satisfactorily
Ensures all guests are greeted & escorted to their allocated tables when possible
Assists with conducting performance appraisals of subordinates as instructed
Other duties as may be prescribed from time to time due to operational needs

What we are looking for:
A strong communicator with well-developed stakeholder management
The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
The possession of a valid RSA
5-star hotel background as a Supervisor/Manager in a food service field
Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
The ability to remain calm when under pressure
The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Annual Base Salary: $70,691.40 (gross)

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