Restaurant Operations Manager

2 weeks ago


Derwent Park, Australia Grupo Mantra Full time

Accor is a world leader in the hotel industry, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars.

We are seeking driven individuals to take on the role of Restaurant Operations Manager.

Multiple positions are available across Sydney, Melbourne, and Brisbane.

Key Responsibilities:

  • Ensure Team Members greet guests and escort them to tables.
  • Schedule dining reservations.
  • Train and monitor Food and Beverage Attendants to meet service standards.
  • Record and verify Team Member time records accurately.
  • Manage all Team Members in daily outlet operations, providing assistance where needed.
  • Establish and maintain approved service sequences and standards.
  • Carry out opening and closing procedures to an acceptable standard.
  • Maintain efficient operating procedures for the point of sale cashiering computer system.
  • Maintain high levels of cleanliness and care of equipment and materials.
  • Promptly report any maintenance work required.
  • Maintain outlet stock levels.
  • Conduct daily briefings.
  • Complete the Restaurant daily log book.
  • Develop training plans and conduct on- and off-the-job training sessions.
  • Attend scheduled meetings as required.
  • Monitor outlets' manpower, payroll budget, control costs, and maximise profitability.
  • Maintain a consistently high level of professional appearance.
  • Handle guest complaints immediately, courteously, and satisfactorily.

Requirements:

  • A strong communicator with well-developed stakeholder management skills.
  • The ability to balance multiple priorities and act with a sense of urgency while remaining calm under pressure.
  • A valid RSA.
  • 5-star hotel background as a Supervisor/Manager in a food service field.
  • Exceptional organisational skills with the ability to prioritise tasks to meet allocated timelines and budgets.
  • The ability to remain calm when under pressure.
  • Flexibility to work a varied roster including mornings, evenings, weekends, and public holidays.

Annual Base Salary: $70,691.40 (gross)



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