Customer Service Technician

5 months ago

Perth, Australia Demant Full time

**About Us**

**Diatec** is part of
- **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.**Diatec** provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth.- Authorities**We are looking for an experienced, motivated, driven, and adaptable Service Technician to join our dynamic nationwide team at Diatec, providing calibrations, repairs and support to the Hearing and Balance Diagnostic Industry.**
- This is an exciting opportunity for a motivated Service Technician to provide support to our customer base throughout Australia. You will be responsible for providing exceptional customer service while maintaining professional business relationships and managing their service expectations. This is a very busy role which requires regular state-wide travel with occasional interstate trips.**Main Responsibilities**:

- Calibration and certification of audiology equipment
- Repair (to component level) of audiology equipment
- WA Workcover calibration
- State-wide & Interstate on-site calibrations at customer clinics
- Customer Support
- Technical and phone support including software installation and configuration
- Booking jobs into the Service Database and entering all service information from job-start to finish
- Organisation & Calendar Management of onsite calibrations
- Development of new client relationships
- Manage a large workload efficiently and to a high standard

**Desired Skills & Experience**:

- Minimum 2 years' experience as a service technician in a customer facing role
- Experience in the repair and calibration of audiometry equipment or medical devices (desirable)
- Suitable technical qualifications in electronics
- Strong computer skills with the ability to troubleshoot software
- Strong time management skills and the ability to proactively prioritise tasks with little supervision
- Ability to work autonomously and as part of a team
- Ability to use your initiative
- Excellent written, verbal and interpersonal communication skills
- Willingness to undertake all activities with professionalism and enthusiasm

**What’s in it for you**:

- Permanent, Fulltime - Perth
- Competitive remuneration including travel allowance
- Be a part of fast-growing global business that offers best in class hearing care
- MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia.
- Wellbeing centre - an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
- We see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.

  • Customer Experience Technician

    4 months ago

    Perth, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Customer Service Technician

    6 days ago

    Perth, Western Australia Canon Full time

    About the RoleWe are seeking an experienced Customer Service Technician to join our team at Canon. As a member of our Services and Support team, you will be responsible for providing outstanding pre and post sales customer service and support to our business imaging customers. Your primary focus will be on maintaining their printer fleets, ensuring they have...

  • Customer Service Technician

    3 weeks ago

    Perth, Western Australia NBN Co Full time

    About the RoleNBN Co is seeking a skilled and motivated Customer Field Technician to join our team in Perth. As a key member of our field operations team, you will play a vital role in delivering exceptional customer service and ensuring the successful installation, repair, and maintenance of NBN products and services.Key ResponsibilitiesInstallation of...

  • Customer Service Technician

    4 weeks ago

    Perth, Western Australia Canon Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Engineer to join our team at Canon. As a key member of our Services and Support team, you will be responsible for providing exceptional customer service and support to our business imaging customers.Key ResponsibilitiesTravel to various sites within the Western Pilbara area to...

  • Customer Service Technician

    4 weeks ago

    Perth, Western Australia NBN Co Full time

    About the RoleWe are seeking a skilled Customer Field Technician to join our team at NBN Co. As a key member of our field services team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our nbn network.Key ResponsibilitiesInstallation, repair, and maintenance of nbn products and servicesCabling...

  • Customer Service Technician

    2 weeks ago

    Perth, Western Australia Canon Full time

    About the RoleAs a member of the Services and Support team, you will provide outstanding pre and post sales customer service and support to Canon's business imaging customers maintaining their printer fleets.Responsibilities will include:Travel to various sites within the Western Pilbara area for reactive and proactive servicing, upgrading software/firmware,...

  • Customer Service Technician

    3 weeks ago

    Perth, Western Australia Canon Full time

    About the RoleAs a member of the Services and Support team, you will provide outstanding pre and post sales customer service and support to Canon's business imaging customers maintaining their printer fleets.Responsibilities will include:Travel to various sites within the Western Pilbara area for reactive and proactive servicing, upgrading software/firmware,...

  • Customer Service Technician

    4 weeks ago

    Perth, Western Australia Canon Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Services and Support team as a Customer Service Engineer. As a key member of our team, you will be responsible for providing exceptional customer service and support to our business imaging customers, ensuring their printer fleets are running smoothly and efficiently.Key...

  • Customer Service Technician

    3 weeks ago

    Perth, Western Australia Canon Full time

    About the RoleWe are seeking a skilled Field Service Engineer to join our Services and Support team at Canon. As a member of this team, you will be responsible for providing exceptional customer service and support to our business imaging customers, ensuring their printer fleets are running smoothly.Your key responsibilities will include:Traveling to various...

  • Service Technician

    4 weeks ago

    Perth, Western Australia ROC Consulting Full time

    Job Title: Service TechnicianWe are seeking a skilled Service Technician to join our team at ROC Consulting. As a Service Technician, you will be responsible for conducting service and maintenance activities on-site, inspecting assets, troubleshooting technical issues, and providing after-sales support to customers.Key Responsibilities:Conduct service and...

  • Service Technician

    4 weeks ago

    Perth, Western Australia ROC Consulting Full time

    Job Title: Service TechnicianWe are seeking a skilled Service Technician to join our team at ROC Consulting. As a Service Technician, you will be responsible for conducting service and maintenance activities on our assets, inspecting equipment, and providing technical assistance to customers.Key Responsibilities:Conduct service and maintenance activities on...

  • Service Technician

    1 month ago

    Perth, Western Australia ROC Consulting Full time

    Job Title: Service TechnicianWe are seeking a skilled Service Technician to join our team at ROC Consulting. As a Service Technician, you will be responsible for conducting service and maintenance activities on our assets, inspecting equipment, and providing technical assistance to customers.Key Responsibilities:Conduct service and maintenance activities on...

  • Field Service Technician

    3 weeks ago

    Perth, Western Australia Force Equipment Service & Hire Full time

    Force Equipment Service & Hire is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our Surface and Underground projects. Your primary duties will include:Traveling to customer sites to install, maintain, and repair Caterpillar fleetsDiagnosing problems,...

  • Customer Field Technician

    4 weeks ago

    Perth, Western Australia NBN Co Full time

    Job Title: Customer Field TechnicianWe are seeking a skilled and motivated Customer Field Technician to join our team in Perth. As a Customer Field Technician, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our broadband network.Key Responsibilities:Install, repair, and maintain nbn products and...

  • Customer Field Technician

    4 weeks ago

    Perth, Western Australia NBN Co Full time

    Job Title: Customer Field TechnicianWe are seeking a skilled and motivated Customer Field Technician to join our team in Perth. As a Customer Field Technician, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our broadband network.Key Responsibilities:Install, repair, and maintain NBN Co's broadband...

  • Service Technician

    4 weeks ago

    Perth, Western Australia Programmed Full time

    Service Technician Job DescriptionAt Programmed, we are seeking a skilled Service Technician to join our team. As a Service Technician, you will play a critical role in ensuring the performance and safety of essential medical equipment, providing maintenance and repair services that enhance the mobility and quality of life for individuals.Key...

  • Service Technician

    4 weeks ago

    Perth, Western Australia Diverseco Pty Ltd Full time

    About the RoleDiverseco Pty Ltd is seeking a highly skilled and motivated Service Technician to join our team in Willetton, WA. As a Service Technician, you will be responsible for providing exceptional service and support to our customers, ensuring their weighing and automation equipment is functioning optimally.Key ResponsibilitiesInstall and maintain...

  • IT Service Technician

    6 months ago

    Perth, Australia PRA Full time

    Our Client is a leading technology-driven organisation committed to delivering innovative solutions to businesses and individuals Western Australia wide. As a renowned player in the IT industry, They take pride in offering cutting-edge products and services that empower their customers to thrive in today's digital landscape. To ensure their clients receive...

  • Customer Field Technician

    4 weeks ago

    Perth, Western Australia NBN Co Full time

    Job Title: Customer Field TechnicianWe are seeking a skilled and motivated Customer Field Technician to join our team in Perth. As a Customer Field Technician, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our broadband network.Key Responsibilities:Installation, repair, and maintenance of NBN...

  • Service Technician

    5 months ago

    Perth, Australia Amalgam Recruitment Full time

    Maddington office - Car and tools of the trade provided - Great annual salary plus penalties and allowances **Service Technician** Due to expansion, our client is seeking a Service Technician to join their team for the metro and regional areas of WA. - Troubleshooting & fault finding - Routine & general maintenance - Testing, auditing & commissioning of...