Service Delivery Workforce Coordinator

1 day ago

Melbourne, Australia Vivir Healthcare Full time

Workforce Coordinator at Vivir Healthcare
Are you an organized, detail-oriented professional with a passion for delivering exceptional customer service? Vivir Healthcare is looking for a proactive Workforce Coordinator to join our dynamic team in this full-time, hybrid position based in our Melbourne CBD office. Enjoy the flexibility of working remotely two days a week

About Vivir Healthcare:
At Vivir Healthcare, we are dedicated to providing our clients high-quality aged care, NDIS & homecare services. Our commitment to quality and efficiency drives us to continuously improve our processes and services. Join us in making a difference in the lives of our clients and their families.

Key Responsibilities:

  • Optimize Schedules: Coordinate and organize homecare schedules, balancing cost and logistics for maximum efficiency.
  • Evaluate Workforce Utilization: Ensure optimal use of workforce resources through constant evaluation and adjustment.
  • Manage Referrals: Handle referral processes, from categorization to clinician assignments, ensuring timely follow-up.
  • Client Liaison: Act as the primary contact for clients, providers, and clinical workforce to address issues and provide feedback.
  • Supervise WFPs: Guide and support offshore Workforce Planners to maintain task efficiency and productivity.
  • Communicate Needs: Relay workforce needs and resignations to team leaders and management promptly.
  • Identify Opportunities: Spot growth areas and business opportunities from client requests and referral trends.
  • Handle Complaints: Address client complaints and escalate complex issues as needed.

Skills and Attributes:

  • Required : A minimum of 2 years of experience in a corporate setting, preferably in a scheduling, coordination, or similarly fast-paced administrative role.
  • Exceptional English Skills: Strong command of both written and verbal English.
  • Detail-Oriented: Keen attention to detail and process-oriented mindset.
  • Customer Service Star: Outstanding customer service skills with a proactive, ‘Can-do’ attitude.
  • Data Accuracy: High-level accuracy in data entry.
  • Pressure Player: Ability to work efficiently under pressure and meet deadlines.
  • Tech-Savvy: Basic knowledge of Microsoft Word and Excel.
  • Team Player: Collaborative spirit with the ability to work autonomously when needed.
  • Effective Communicator: Excellent interpersonal and communication skills with all stakeholders.

Why Join Us?

  • Flexible Work Environment: Enjoy the benefits of a hybrid role with the flexibility to work remotely two days a week.
  • Supportive Team: Be part of a collaborative and supportive team that values your contributions.
  • Meaningful Impact: Make a real difference in the homecare industry and the lives of our clients.
  • Competitive Package: Receive a competitive salary and benefits package.
  • Career Growth: Benefit from ongoing professional development and career advancement opportunities.

If you are ready to take on this exciting role and contribute to our mission at Vivir Healthcare, we would love to hear from you Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Vivir Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #workforce180

Join us at Vivir Healthcare and help us deliver exceptional care to those who need it most

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