IT Service Delivery Coordinator

5 months ago

Melbourne, Australia VISITS Full time

**IT Service Delivery Coordinator (Managed Services)**:
VISITS is a leading Managed Service Provider with a growing team in Melbourne, Sydney, Brisbane, Perth and the Philippines.

Highly respected by our clients, we pride ourselves on delivering an outstanding customer experience and excellent employee experience. We only hire the best people who share our passion and values.

We are looking for an experienced Service Delivery Coordinator to join our dynamic team on a full-time, permanent basis in our Melbourne office.

**Your Role**:
You will be responsible for overseeing the Service Team's workflow, ensuring staff stay accountable in completing tasks and maintaining a high-quality service to meet team KPI's and client service standards.

You will be an organised, energetic, supportive and collaborative team player.

You will have a strong understanding of ITSM principles and how IT companies operate.

You will bring a passion for customer service excellence and an ability to work with internal and client stakeholders.

**Your Responsibilities**:

- Workforce planning, scheduling and rostering for the Service Team.
- Ticket triage and scheduling for incidents, service requests and changes.
- Foster a client-centric culture within the team, ensuring exceptional customer service and satisfaction.
- Provide clients and Account Managers with regular updates on significant items of work.
- Act as an escalation point for clients.
- Document internal processes and procedures for the Service Team.
- Continuously monitor and enhance processes to streamline workflows and improve overall efficiency.
- Prepare and present meaningful reporting to the Management Team on a regular basis.

**Your Experience & Skills**:

- **Minimum **3 years' experience as a Service Delivery Coordinator, including with customers of 100+ seats.
- Strong knowledge and experience of ITIL and ITSM processes, including driving service initiatives.
- Previous experience working for an MSP or similar business is a significant advantage.
- Technical experience is important (you need to understand the support requirements for the jobs you are overseeing).
- Excellent time management skills with the ability to manage competing deadlines, prioritise work effectively and work in a fast-paced environment.
- Strong problem-solving and critical thinking skills with the ability to analyse complex issues and develop effective solutions.

**Your Benefits & Perks**:
We value our staff and offer competitive salaries and plenty of employee-focussed benefits.

Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, located close to public transport and lots more

We have a great team culture and organise regular social gatherings, including Friday Night Drinks.

This is an office-based position with some flexibility to work from home (when needed).

Other perks include:

- Novated leasing, including FBT-free leasing of electric cars (where eligible).
- Savings on IT equipment and home NBN, which you get at cost.
- Discounts on supermarket gift cards, movie tickets and a range of home, leisure and personal items.
- Optional participation in charity and fundraising events for mental health and similar causes.

In addition, we offer staff a personalised training and professional development plan to assist you with your career progression.

  • Service Delivery Coordinator

    5 months ago

    Melbourne, Australia Rusher Rogers Full time

    Born Organiser to Schedule, Coordinate, Organise - Brand New Port Melb Offices - Hybrid Working Model - Australia's No.1 Commercial Cookware Distributor - **11:00am to 7:00pm Mon-Fri** Be part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one commercial...

  • Service Delivery Coordinator

    5 months ago

    Melbourne, Australia Rusher Rogers Full time

    Born Organiser - Schedule, Coordinate, Organise - Port Melb Office - Hybrid Working Model - Australia's No.1 Industrial Cookware Distributor - Family Business Success Story - ongoing expansion Be part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one...

  • IT Service Delivery Manager

    4 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Service Delivery ManagerWe are seeking a seasoned Service Delivery Manager to join our team at Milestone IT. As a key member of our organization, you will play a pivotal role in overseeing service delivery and championing business continuity planning and execution.Key Responsibilities:Manage and lead a team of service delivery professionals, ensuring...

  • Service Delivery Manager

    1 month ago

    Melbourne, Victoria, Australia Milestone It Full time

    Job Title: Service Delivery ManagerMilestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to our client's...

  • IT Service Delivery Manager

    1 day ago

    Melbourne, Victoria, Australia Milestone It Full time

    Job Title: Service Delivery ManagerJob Description: Milestone IT is a premier recruitment agency dedicated to connecting exceptional talent with leading organizations. We are partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to their stakeholders.Position Overview: We...

  • Service Delivery Manager

    2 months ago

    Melbourne, Victoria, Australia Milestone It Full time

    Service Delivery ManagerMilestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to our client's stakeholders.Key...

  • Service Delivery Manager

    4 weeks ago

    Melbourne, Victoria, Australia Milestone It Full time

    Service Delivery ManagerMilestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to our client's stakeholders.Key...

  • Service Delivery Manager

    1 month ago

    Melbourne, Victoria, Australia Milestone It Full time

    Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to our client's stakeholders.Position Overview:We are seeking an...

  • Service Delivery Manager

    2 months ago

    Melbourne, Victoria, Australia Milestone It Full time

    Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to their stakeholders.Position Overview:We are seeking an...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Milestone It Full time

    We are seeking an experienced Service Delivery Manager to oversee the delivery of services to our client's stakeholders.The ideal candidate will have a strong background in managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs), vendor negotiations, change management, asset management, and IT Service Management (ITSM) projects.This role...

  • \service Delivery Coordinator

    6 months ago

    Melbourne, Australia PERSOLKELLY Full time

    We currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands. - Docklands - ASAP start - Permanent position We currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands. This is a fantastic opportunity for someone who is task-focused...

  • Service Delivery Manager

    5 months ago

    Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Delivery Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Department Of Education Full time

    About the RoleWe are seeking a highly skilled Service Delivery Coordinator to join our dynamic IT Services Branch within the Information Management and Technology Division (IMTD).This ongoing position offers a unique opportunity to shape the future of departmental operations with your technical expertise and customer-focused approach.The IMTD is at the...

  • Sales Coordinator Female

    5 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Title - Sales Coordinator (female)** **Type - permanent** **Location - Melbourne** **Experience 1-3 years** **Job description** Customer Relationship Management Sales Support, Order Processing, Communication **Skills** - Data Analysis - Problem Solving - Time Management - Attention to Detail **Roles And Responsibilities** - Coordinate sales...

  • Project/service Delivery Coordinator

    1 day ago

    Melbourne, Australia VISITS Full time

    **We're** **undergoing phenomenal growth due to our amazing team and passion for empowering our clients through technology**: - ** Work for a leading MSP in a fast-paced and collaborative environment**: - ** Looking for an exciting new challenge** **About VISITS**: VISITS is a leading National Managed IT and Cyber Security Services Provider and amongst...

  • Project Coordinator

    5 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Project Coordinator** **Location : Melbourne** **Exp: 4 (Min) - 8 (Max)** **Mode: Work from office** **Skills: network, Project Coordinator, Cisco SDWAN** **Job description** **About Us**: We are **Delivery Centric,** a dynamic technology company that is transforming the delivery of **cloud implementations** and **Cyber...

  • Sales Event Coordinator Female

    5 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Title - Sales Event Coordinator (female)** **Type - permanent** **Location - Melbourne** **Experience 1-3 years** **Job description** Customer Relationship Management Sales Support, Order Processing, Communication **Skills** - Data Analysis - Problem Solving - Time Management - Attention to Detail **Roles And Responsibilities** - Coordinate sales...

  • Service Delivery Manager

    2 months ago

    Melbourne, Victoria, Australia Milestone It Full time

    About the Role:Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team.Position Overview:We are seeking an experienced Service Delivery Manager to...

  • Hospitality Services Coordinator

    4 days ago

    Melbourne, Victoria, Australia West Wimmera Health Service Full time

    We are looking for a Hospitality Services Coordinator to join our team at West Wimmera Health Service.About the Role:You will work with our professional catering team to prepare high-quality meals for our customers and maintain a clean and safe environment.The Hospitality Services Coordinator is responsible for cleaning acute facilities, residential aged...

  • Regional Product Delivery Manager

    4 weeks ago

    Melbourne, Victoria, Australia IT M S Full time

    About the RoleWe are seeking a highly skilled and motivated Regional Product Delivery Manager to join our team in the APAC region. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of our products to meet customer and regional expectations.Key ResponsibilitiesCoordinate closely with regional stakeholders to...