IT Service Delivery Coordinator

1 week ago

Melbourne, Australia VISITS Full time

**IT Service Delivery Coordinator (Managed Services)**:
VISITS is a leading Managed Service Provider with a growing team in Melbourne, Sydney, Brisbane, Perth and the Philippines.

Highly respected by our clients, we pride ourselves on delivering an outstanding customer experience and excellent employee experience. We only hire the best people who share our passion and values.

We are looking for an experienced Service Delivery Coordinator to join our dynamic team on a full-time, permanent basis in our Melbourne office.

**Your Role**:
You will be responsible for overseeing the Service Team's workflow, ensuring staff stay accountable in completing tasks and maintaining a high-quality service to meet team KPI's and client service standards.

You will be an organised, energetic, supportive and collaborative team player.

You will have a strong understanding of ITSM principles and how IT companies operate.

You will bring a passion for customer service excellence and an ability to work with internal and client stakeholders.

**Your Responsibilities**:

- Workforce planning, scheduling and rostering for the Service Team.
- Ticket triage and scheduling for incidents, service requests and changes.
- Foster a client-centric culture within the team, ensuring exceptional customer service and satisfaction.
- Provide clients and Account Managers with regular updates on significant items of work.
- Act as an escalation point for clients.
- Document internal processes and procedures for the Service Team.
- Continuously monitor and enhance processes to streamline workflows and improve overall efficiency.
- Prepare and present meaningful reporting to the Management Team on a regular basis.

**Your Experience & Skills**:

- **Minimum **3 years' experience as a Service Delivery Coordinator, including with customers of 100+ seats.
- Strong knowledge and experience of ITIL and ITSM processes, including driving service initiatives.
- Previous experience working for an MSP or similar business is a significant advantage.
- Technical experience is important (you need to understand the support requirements for the jobs you are overseeing).
- Excellent time management skills with the ability to manage competing deadlines, prioritise work effectively and work in a fast-paced environment.
- Strong problem-solving and critical thinking skills with the ability to analyse complex issues and develop effective solutions.

**Your Benefits & Perks**:
We value our staff and offer competitive salaries and plenty of employee-focussed benefits.

Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, located close to public transport and lots more

We have a great team culture and organise regular social gatherings, including Friday Night Drinks.

This is an office-based position with some flexibility to work from home (when needed).

Other perks include:

- Novated leasing, including FBT-free leasing of electric cars (where eligible).
- Savings on IT equipment and home NBN, which you get at cost.
- Discounts on supermarket gift cards, movie tickets and a range of home, leisure and personal items.
- Optional participation in charity and fundraising events for mental health and similar causes.

In addition, we offer staff a personalised training and professional development plan to assist you with your career progression.

  • Service Delivery Coordinator

    4 weeks ago

    Melbourne, Australia Kinetic IT Full time

    **Job no**: OCREQ0023159 **Employment type**: Full Time **Location**: Melbourne **Categories**: Administration & Support We are looking to place a **Service Delivery Coordinator** in a Full time Permanent capacity, assisting members of the senior leadership team in a State Government customer of Kinetic IT. With flexibility working between the CBD office...

  • Service Delivery Coordinator

    6 days ago

    Melbourne, Australia Rusher Rogers Full time

    Born Organiser to Schedule, Coordinate, Organise - Brand New Port Melb Offices - Hybrid Working Model - Australia's No.1 Commercial Cookware Distributor - **11:00am to 7:00pm Mon-Fri** Be part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one commercial...

  • Service Delivery Coordinator

    7 days ago

    Melbourne, Victoria, Australia Rusher Rogers Full time

    Born Organiser to Schedule, Coordinate, Organise Brand New Port Melb Offices Hybrid Working Model Australia's No.1 Commercial Cookware Distributor- 11:00am to 7:00pm Mon-FriBe part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one commercial cookware...

  • Service Delivery Coordinator

    3 weeks ago

    Melbourne, Australia Rusher Rogers Full time

    Born Organiser - Schedule, Coordinate, Organise - Port Melb Office - Hybrid Working Model - Australia's No.1 Industrial Cookware Distributor - Family Business Success Story - ongoing expansion Be part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one...

  • Service Desk Coordinator

    2 months ago

    Melbourne, Australia Zone IT Solutions Full time

    We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Align service delivery with SLAs to ensure customer satisfaction - Triage and assign tickets to technicians based on severity and impact - Align staff processes to...

  • Service Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Milestone It Full time

    Added Thursday 28th of March :30:17 PM Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team.Position Overview: We are seeking an experienced...

  • Service Delivery Coordinator

    7 days ago

    Melbourne, Victoria, Australia Rusher Rogers Full time

    Born Organiser - Schedule, Coordinate, Organise Port Melb Office Hybrid Working Model Australia's No.1 Industrial Cookware Distributor Family Business Success Story ongoing expansionBe part of a highly successful second generation family business experiencing phenomenal growth as their business continues to achieve, as Australia's number one industrial...

  • Service Desk Coordinator

    7 days ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.Requirements: Align service delivery with SLAs to ensure customer satisfaction Triage and assign tickets to technicians based on severity and impact Align staff processes to ensure service...

  • \service Delivery Coordinator

    4 weeks ago

    Melbourne, Australia PERSOLKELLY Full time

    We currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands. - Docklands - ASAP start - Permanent position We currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands. This is a fantastic opportunity for someone who is task-focused...

  • IT Service Delivery Coordinator

    3 weeks ago

    West Melbourne, Australia HAYS Full time

    IT Service Delivery Coordinator job available | Melbourne’s West | Permanent | Immediate start **Your new company** A growing Managed Service Provider in Melbourne’s West requires a Service Delivery Coordinator for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to...

  • Service Delivery Manager

    3 days ago

    Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • service Delivery Coordinator

    1 week ago

    Melbourne, Victoria, Australia PERSOLKELLY Full time

    We currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands. Docklands ASAP start Permanent positionWe currently have a great opportunity for an enthusiastic Service Delivery Coordinator to join our client in the Docklands.This is a fantastic opportunity for someone who is task-focused and wants...

  • Service Desk Coordinator

    7 days ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are currently seeking a Service Desk Coordinator. You will be responsible for coordinating and managing the service desk operations, ensuring timely resolution of IT support requests and delivering excellent customer service to end-users.RequirementsPrevious experience in a similar role, preferably in an IT support or helpdesk environment. Strong customer...

  • Service Delivery Coordinator

    1 week ago

    Melbourne, Victoria, Australia Halcyon Knights - LogicMelon Full time

    Job Requirements: Permanent Full Time Eligibility: Full Australian Working Rights Location: Melbourne OnsiteOur Client is looking for a Service Delivery Coordinator to work with customers, business partners and the team of field technicians.You will ensure that we deliver on the organisation's promise for outstanding service.Responsibilities: Answer customer...

  • Sales Coordinator Female

    2 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Title - Sales Coordinator (female)** **Type - permanent** **Location - Melbourne** **Experience 1-3 years** **Job description** Customer Relationship Management Sales Support, Order Processing, Communication **Skills** - Data Analysis - Problem Solving - Time Management - Attention to Detail **Roles And Responsibilities** - Coordinate sales...

  • Project Coordinator

    3 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Project Coordinator** **Location : Melbourne** **Exp: 4 (Min) - 8 (Max)** **Mode: Work from office** **Skills: network, Project Coordinator, Cisco SDWAN** **Job description** **About Us**: We are **Delivery Centric,** a dynamic technology company that is transforming the delivery of **cloud implementations** and **Cyber...

  • Project Coordinator

    2 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Project Coordinator** **Location : Melbourne** **Exp: 4 (Min) - 8 (Max)** **Mode: Work from office** **Skills: network, Project Coordinator, Cisco SDWAN** **Job description** **About Us**: We are **Delivery Centric,** a dynamic technology company that is transforming the delivery of **cloud implementations** and **Cyber...

  • Service Delivery Coordinator

    3 weeks ago

    Port Melbourne, Australia The Grid Corporation Full time

    **Service Delivery Coordinator** “_Looking for an energetic person who can promote and exhibit a positive support experience for our clients. Opportunity to grow and develop skills by interfacing with clients and staff to give a service offering that is proactive and productive.”_ **Benefits of Role**: - Develop, learn and grow - Client focused - IT...

  • Sales Event Coordinator Female

    2 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Title - Sales Event Coordinator (female)** **Type - permanent** **Location - Melbourne** **Experience 1-3 years** **Job description** Customer Relationship Management Sales Support, Order Processing, Communication **Skills** - Data Analysis - Problem Solving - Time Management - Attention to Detail **Roles And Responsibilities** - Coordinate sales...

  • IT Service Delivery Manager

    8 hours ago

    Melbourne, Australia Milestone IT Full time

    Are you a seasoned Service Delivery Manager passionate about ensuring business resilience?Our client seeks a highly organized and results-oriented Service Delivery Manager to join their growing team. In this critical role, you will play a pivotal role in overseeing service delivery, while championing business continuity planning and execution.What you'll...