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Workforce Operations Coordinator

2 months ago

Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

About the Role

Melbourne & Olympic Park is seeking a highly skilled Workforce Operations Coordinator to join our People & Culture Team. As a key member of our team, you will play a crucial role in the planning, delivery, and coordination of our event workforce.

Key Responsibilities

  • Workforce Scheduling: Develop and implement efficient workforce scheduling systems to ensure adequate support for our venues and events.
  • Event Day Workforce Operations: Provide exceptional customer service and support to our event workforce on event days, ensuring they are equipped and ready to deliver outstanding experiences.
  • Workforce Development Projects: Support key projects such as recruitment, learning and development, equipment management, and policy development to ensure our workforce is skilled, knowledgeable, and work-ready.

Requirements

  • Excellent time management and organizational skills to balance competing demands.
  • Ability to continuously improve processes and procedures to enhance efficiency and guest experience.
  • Strong customer focus and commitment to delivering exceptional experiences.
  • Adaptability and willingness to take on new challenges and responsibilities.

About Us

Melbourne & Olympic Park is a world-class, multi-venue precinct that showcases Melbourne to the world during the Australian Open and delivers hundreds of entertainment, sporting, and community events each year. We are passionate about delivering world-class customer experiences and seeking talented individuals to join our high-performance team.