Retail & Admissions Manager

3 months ago

Cairns City, Australia GJPC PTY LTD ATF The Craig Family Trust Full time

About Us :

Marineland Croc Habitat was first established in 1954 as 'Marineland'. In 1971 'Marineland Croc Park' was established when the Craig family brought their amazing collection of Crocodiles and Primitive Tribal Artfrom the Melanesian Region. George Craig started out over 70 years ago working in Papua New Guinea, now his life's work is proudly on display alongside our beautiful Reef Aquariums and Marine Turtles, historical nautical relics and a collection of restored stationary engines.

About You :

  • Applicable 2 years of retail experience and people management.
  • Previous experience in the Zoo or Aquarium industry

Position Summary :

5 months contract whilst our Manager is on Maternity Leave -As a Retail & Admissions Manager, you will be responsible for managing all aspects of the retail store. You will drive sales performance by following set routines and processes and ensure that all sales targets and met. You will provide training and development for all retail and admissions staff. As a leader, you will ensure that all employees are providing exceptional customer service as per business expectation and standards, minimise and resolve all customer complaints and drive exceptional store performance.

Key Requirements :

  • Proven successful experience in store management
  • Powerful leading skills and business orientation
  • People and customer management skills
  • Strong organisational skills
  • Good communication and interpersonal skills
  • Ability to lead and mentor staff

Job Responsibility :

  • Respond to customer enquiries in appropriate way
  • Ensure the store and products are well presented and tidy
  • Ensure store are displayed with correct price tags
  • Greet customers as they enter the store
  • Contact existing customers to provide aftersales service and upsell
  • Resolves customer complaints by investigating problems, developing solutions; preparing
  • Perform end of day reconciliations
  • Coordinating feeding presentations with keepers
  • recruiting, training, and supervising retail & admissions staff
  • Facilitating staff development, supervising and guiding staff towards maximum performance
  • performance management and workplace scheduling including rosters for all staff
  • planning, promoting, and marketing the business
  • Customer relations, dealing with customer enquires, issues and complaints
  • meeting sales targets
  • preparing retail & admissions store and advertising displays
  • Monitor stock levels and purchases and ensure they stay within budget
  • Inspect and cleaning of areas in the retail & admissions store and resolve any issues that might arise
  • Ensure the store fulfils all legal health and safety guidelines
  • overseeing pricing and inventory control
  • ordering, receiving, price changes, handling damaged products, and returns
  • problem solving, and handling unusual circumstances
  • Monthly filing, reporting and invoicing of on account sales
  • Other duties as reasonably required

Job Functions :

All rounder

Job Benefits :

Work on Green Island

Selling Point :

Retail and Admissions

Contact :

Sudama Scott

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