Retail Manager

2 days ago


Cairns City, Queensland, Australia GJPC PTY LTD ATF The Craig Family Trust Full time

About Us :

Marineland Croc Habitat is a renowned tourist destination with a rich history dating back to 1954. Our park showcases an impressive collection of crocodiles, historical nautical relics, and marine life.

About You :

  • 2+ years of retail experience with a proven track record of people management.
  • Previous experience in the zoo or aquarium industry is highly desirable.

Job Summary :

As a Retail & Admissions Manager, you will oversee the entire retail operation, driving sales performance and ensuring all targets are met. You will provide training and development for retail and admissions staff, promoting exceptional customer service and minimizing complaints.

Key Responsibilities :

  • Manage all aspects of the retail store, including sales, inventory, and customer service.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Recruit, train, and supervise retail and admissions staff, promoting a positive and inclusive work environment.
  • Ensure all store areas are well-presented, tidy, and meet health and safety standards.
  • Perform end-of-day reconciliations and maintain accurate records.
  • Collaborate with the keepers to coordinate feeding presentations and promote animal welfare.
  • Monitor stock levels, purchases, and inventory control, ensuring they stay within budget.
  • Oversee pricing, ordering, and receiving, handling damaged products and returns.
  • Problem-solve and handle unusual situations, maintaining a customer-focused approach.
  • Prepare retail and admissions store displays, promoting the business and driving sales.
  • Maintain accurate records, filing, reporting, and invoicing on account sales.
  • Perform other duties as reasonably required.

Requirements :

  • Proven successful experience in store management.
  • Strong leadership and business orientation.
  • Excellent people and customer management skills.
  • Strong organizational and communication skills.
  • Ability to lead and mentor staff.

Work Environment :

Work on Green Island, enjoying a unique and scenic work environment.

Contact :

Sudama Scott



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