Retail Store Manager
4 weeks ago
About Us :
Marineland Croc Habitat is a renowned institution with a rich history dating back to 1954. As a Retail & Admissions Manager, you will be part of a team that showcases an impressive collection of Crocodiles, Primitive Tribal Art, and historical nautical relics.
About You :
- Applicable 2 years of retail experience and people management.
- Previous experience in the Zoo or Aquarium industry
Position Summary :
This is a 5-month contract position while our Manager is on Maternity Leave. As a Retail & Admissions Manager, you will be responsible for managing all aspects of the retail store, driving sales performance, and ensuring that all sales targets are met.
Key Responsibilities :
- Respond to customer enquiries in an appropriate manner.
- Ensure the store and products are well presented and tidy.
- Ensure store displays are correct and accurate.
- Greet customers as they enter the store.
- Contact existing customers to provide aftersales service and upsell.
- Resolve customer complaints by investigating problems, developing solutions, and preparing reports.
- Perform end of day reconciliations.
- Coordinating feeding presentations with keepers.
- Recruiting, training, and supervising retail & admissions staff.
- Facilitating staff development, supervising, and guiding staff towards maximum performance.
- Performance management and workplace scheduling, including rosters for all staff.
- Planning, promoting, and marketing the business.
- Customer relations, dealing with customer enquiries, issues, and complaints.
- Meeting sales targets.
- Preparing retail & admissions store and advertising displays.
- Monitor stock levels and purchases and ensure they stay within budget.
- Inspect and cleaning of areas in the retail & admissions store and resolve any issues that might arise.
- Ensure the store fulfils all legal health and safety guidelines.
- Overseeing pricing and inventory control.
- Ordering, receiving, price changes, handling damaged products, and returns.
- Problem solving, and handling unusual circumstances.
- Monthly filing, reporting, and invoicing of on account sales.
- Other duties as reasonably required.
Job Functions :
All rounder
Job Benefits :
Work on Green Island
Selling Point :
Retail and Admissions
Contact :
Sudama Scott
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