Retail Store Manager

4 weeks ago


Cairns City, Queensland, Australia GJPC PTY LTD ATF The Craig Family Trust Full time

About Us :

Marineland Croc Habitat is a renowned institution with a rich history dating back to 1954. As a Retail & Admissions Manager, you will be part of a team that showcases an impressive collection of Crocodiles, Primitive Tribal Art, and historical nautical relics.

About You :

  • Applicable 2 years of retail experience and people management.
  • Previous experience in the Zoo or Aquarium industry

Position Summary :

This is a 5-month contract position while our Manager is on Maternity Leave. As a Retail & Admissions Manager, you will be responsible for managing all aspects of the retail store, driving sales performance, and ensuring that all sales targets are met.

Key Responsibilities :

  • Respond to customer enquiries in an appropriate manner.
  • Ensure the store and products are well presented and tidy.
  • Ensure store displays are correct and accurate.
  • Greet customers as they enter the store.
  • Contact existing customers to provide aftersales service and upsell.
  • Resolve customer complaints by investigating problems, developing solutions, and preparing reports.
  • Perform end of day reconciliations.
  • Coordinating feeding presentations with keepers.
  • Recruiting, training, and supervising retail & admissions staff.
  • Facilitating staff development, supervising, and guiding staff towards maximum performance.
  • Performance management and workplace scheduling, including rosters for all staff.
  • Planning, promoting, and marketing the business.
  • Customer relations, dealing with customer enquiries, issues, and complaints.
  • Meeting sales targets.
  • Preparing retail & admissions store and advertising displays.
  • Monitor stock levels and purchases and ensure they stay within budget.
  • Inspect and cleaning of areas in the retail & admissions store and resolve any issues that might arise.
  • Ensure the store fulfils all legal health and safety guidelines.
  • Overseeing pricing and inventory control.
  • Ordering, receiving, price changes, handling damaged products, and returns.
  • Problem solving, and handling unusual circumstances.
  • Monthly filing, reporting, and invoicing of on account sales.
  • Other duties as reasonably required.

Job Functions :

All rounder

Job Benefits :

Work on Green Island

Selling Point :

Retail and Admissions

Contact :

Sudama Scott


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