Retail and Customer Service Representative

1 week ago


Cairns City, Queensland, Australia GJPC PTY LTD ATF The Craig Family Trust Full time

About Us :

Marineland Croc Habitat has a rich history dating back to 1954, with the Craig family bringing their unique collection of Crocodiles and Primitive Tribal Art from the Melanesian Region in 1971.

We strive to provide an exceptional customer experience, with a beautiful Reef Aquarium and Marine Turtles on display, along with historical nautical relics and restored stationary engines.

About You :

  • A minimum of years of retail store experience

Job Summary :

As a Retail & Admissions Assistant, you will be responsible for delivering outstanding customer service, operating cash registers, participating in stocktake, and maintaining a clean work environment. You will ensure to meet business expectations and drive exceptional store performance.

Key Requirements :

  • A minimum of years of working in a retail store
  • Proven successful experience in customer service
  • Strong organisational and multitasking skills
  • Good communication and interpersonal skills
  • Ability to engage people in a pleasant manner

Responsibilities :

  • Greet customers warmly and positively
  • Assist customers with finding products and encouraging returns
  • Upsell products to customers
  • Listen to, interact with, and build rapport with customers
  • Communicate customer feedback to Management
  • Inform other team members and management of potential hazards and near miss incidents
  • Maintain a clean work environment
  • Follow directions from managers
  • Handing out promotional brochures and assisting customer enquiries
  • Advising customers on item prices
  • Notifying Store Manager when items are out of stock
  • Operating cash registers, taking payments
  • Packaging goods for customers
  • Ensuring the store is clean and tidy, and products are priced and displayed
  • Participating in periodical stocktake of all goods
  • Arranging for damaged goods to be repaired or exchanged
  • Other duties as reasonably required

Working Conditions :

The job involves working in a busy retail environment with excellent customer service skills and ability to maintain a clean workspace. The ideal candidate should have a strong understanding of retail operations and a passion for delivering exceptional customer experiences.

Benefits :

The successful candidate will receive a competitive salary range between $45,000 - $60,000 per annum, depending on experience. Additionally, they will enjoy the opportunity to work in a beautiful green island setting on the Great Barrier Reef.

Contact Information :



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