Knowledge Management Specialist

2 months ago

Melbourne, Australia Australian Super Full time

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. 

Your New Role:

As the Knowledge Management Specialist, you have significant experience developing and managing all aspects of Knowledge Management. This includes operational expertise in managing a sophisticated knowledge management system, liaising with knowledge management stakeholders, developing and managing appropriate content, access management, and governance processes, and contributing to the development and maintenance of user training. 

You will have the ability to work autonomously and thrive in a collaborative environment where ideas and suggestions are explored with enthusiasm and where you can demonstrate your willingness to continuously improve yourself and the teams around you, while contributing both functional expertise, broader leadership and business management ideas, skills, and experience as part of cross-fund initiatives.

Key duties include but are not limited to:

  • Develop and maintain content design, authorship, approval workflow and governance standards and processes in conjunction with the Senior Manager Knowledge and Capabilityand key stakeholders.
  • Train, coach, support and oversee Knowledge Management Administrators to ensure they achieve accuracy, quality, efficiency, and consistency in their assigned activities. 
  • Develop and maintain detailed user instructions and training material for effective operation of the Knowledge Management system and deliver presentations and training as required. 
  • Develop and manage effective Knowledge Management user communication and feedback procedures. 
  • Develop and maintain the User Access framework and assign appropriate access to systems users. 
  • Develop Knowledge Management system reporting and undertake user analysis to meet stakeholder needs.
  • Work with external knowledge management systems partners and internal technology and business stakeholders to implement and manage the knowledge management system, including it’s integration with other Australian Super systems, portals and technologies.
  • Assess the user impact of system software upgrades and develop appropriate user communications and training. 
  • Assist the Senior Manager Knowledge and Capability with other matters relating to Knowledge Management as directed.

What You’ll Need:

  • Significant experience with all aspects of Knowledge Management, including system management, content creation, access management, training development and delivery, governance development and analysis of system analytics.
  • Ability to write clear, concise, professional and operationally appropriate knowledge management content and governance procedures.
  • Demonstrated experience in working autonomously and being proficient in multitasking and business analysis.
  • Demonstrated experience in effective knowledge management collaboration and support with business owners, content owners, compliance representatives, content authors, internal technology stakeholders and knowledge management colleagues. 
  • Demonstrated experience in undertaking systems administration activities within a sophisticated knowledge management system. 
  • Proficient in Microsoft applications (Word, Outlook, PowerPoint, Excel) and a demonstrated ability to learn new systems and applications as needed.
  • Highly developed verbal, written and interpersonal communication skills. 

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity.  We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose. 

  • Strategic Knowledge Information Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Future Fund Management Agency Full time

    About Future Fund Management AgencyWe are a global investor, working closely with world-leading investment organisations to access the best investment ideas. Our approach to investing is incredibly pure: we think about it deeply, and daily.The Future Fund Management Agency has embarked on an ambitious transformation journey over the past few years,...

  • Analyst, Knowledge Management

    3 weeks ago

    Melbourne, Australia Future Fund Management Agency Full time

    About Future FundAt the Future Fund, we’re for future minds – like yours. The new investors and creators who thrive on different thinking and doing it together. Those who glimpse opportunity before it strikes and step up every day to grab it.The Future Fund is Australia's Sovereign Wealth Fund, managing over $290 billion across seven public asset funds...

  • Knowledge Management Specialist

    2 months ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...

  • Strategic Knowledge Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Future Fund Management Agency Full time

    About Future Fund Management AgencyWe are a global investor and work closely with world leading investment organisations to access the best investment ideas.At the Future Fund, we're for future minds – like yours. The new investors and creators who thrive on different thinking and doing it together. Those who glimpse opportunity before it strikes and step...

  • Knowledge Management Specialist

    7 months ago

    Melbourne, Australia State Revenue Office Full time

    Location: Melbourne | CBD Job type: Full time Organisation: State Revenue Office **Salary**: $105,479 - $127,621 Occupation: Information Management Reference: VG/SRO/110640/300823 One (1) ongoing Knowledge Management Specialist Grade 5 role is now available in the Knowledge Management Branch, Strategic Development and Customer Engagement Division. This...

  • Knowledge Management Specialist

    7 months ago

    Melbourne City Centre, Australia State Revenue Office Full time

    One (1) ongoing role in the Knowledge Management Branch, Strategic Development and Customer Engagement Division - Salary $105,479 to $127,621 plus 11% superannuation - VPS Grade 5 - Based in Melbourne CBD or Ballarat, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency,...

  • Knowledge & Communications Specialist

    3 months ago

    Melbourne, Australia Swinburne University of Technology Full time

    We have an exciting role for an experienced Knowledge and Communications Specialist. The Knowledge and Communications Specialist plays an essential role reporting to the Associate Director of Digital Workplace Operations (DWX) at Swinburne IT. Tasked with managing and maintaining the knowledge ecosystem using Knowledge Centred Service (KCS). This role...

  • Knowledge Management Lead

    1 month ago

    Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.    About the role    We’re seeking a Knowledge...

  • Insurance Law Knowledge Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Hall & Wilcox Full time

    Company OverviewHall & Wilcox is a leading independent Australian law firm, with over 1150 people and 145 partners. We deliver outstanding legal services to corporate, public sector and private clients in Australia and internationally.About the RoleThis exciting opportunity for an Insurance Law Knowledge Specialist will see you join our national Legal...

  • Knowledge Management Lead

    3 months ago

    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Knowledge Management Lead who...

  • Knowledge Manager

    7 months ago

    Melbourne City Centre, Australia HAYS Full time

    Excellent opportunity for a Knowledge Manager - permanent position to work within the Vic State Government **Your new company** Your new company is a prominent Victorian State Government department, whose responsibilities and work have a long-lasting and genuine impact on the quality of life for all citizens in Victoria. **Your new role** The Knowledge...

  • Knowledge Manager

    7 months ago

    Melbourne City Centre, Australia HAYS Full time

    Knowledge Manager | $110K - $140K package | Permanent | Scoresby **Your new company** This company is one of the country’s largest automotive financiers. Offering a range of finance and insurance products to get their customers into their new car and on the road. **Your new role** As Knowledge Manager, you will sit in the Operations team: - Provide...

  • Analyst, Knowledge Management

    2 months ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...

  • Knowledge Management Expert

    4 weeks ago

    Melbourne, Victoria, Australia Transurban Full time

    About the RoleWe're seeking a Knowledge Management Lead to lead the knowledge management function for Customer Service, working collaboratively with key stakeholders to deliver the right tools, framework, and approach to knowledge management principles and practices.

  • Sharepoint / Knowledge Manager

    3 months ago

    Melbourne, Australia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Sharepoint / Knowledge Manager

    1 month ago

    Melbourne, Australia NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Sharepoint / Knowledge Manager

    3 months ago

    Melbourne, Australia Ntt Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Knowledge...

  • Sharepoint / Knowledge Manager

    3 months ago

    Melbourne, Australia NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Group Knowledge Manager

    7 months ago

    Melbourne, Australia LittlePay Full time

    Group Knowledge Manager We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and...

  • Group Knowledge Manager

    7 months ago

    Melbourne, Australia LittlePay Full time

    We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally,...