Group Knowledge Manager

7 months ago

Melbourne, Australia LittlePay Full time

Group Knowledge Manager

We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we're proud to move more people through better payment experiences.

Our Littlepay values:

- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind

**About the opportunity**

We're looking for a Group Knowledge Manager to build upon our knowledge management strategy at Littlepay. As a growing global business, Littlepay recognises the importance and value of knowledge management to help achieve our goals.

Reporting to the Global Head of Product and working closely with the boarder leadership group, you will lead a small knowledge team developing and implementing knowledge management strategies across the business.

Knowledge at Littlepay spans people, platforms, processes and content across Product, Engineering, People and Culture, Sales, Marketing and Operations.
- People - collaboration and communication to build a KM culture
- Platforms - tooling management to support knowledge strategies
- Processes - best practice ways of working to create efficiency
- Content - support SMEs write and structure information to improve content quality

This role offers a tremendous opportunity to have a positive and lasting impact on critical areas of the business. You will have the support of leadership to implement processes, as well as the tools and training to deliver on short and long term strategies.

**What you will be doing**:
Strategy and leadership
- Set the direction and promote a KM culture at Littlepay
- Establish a roadmap of tooling and process improvements across multiple business functions
- Lead and develop a small team of knowledge managers
- Work with leadership to define cascading team OKRs in line with overall business objectives

Processes and implementation:

- Maintain and establish KM frameworks, driving adoption by multiple business units
- Provide content governance for critical internal and external information
- Manage KM tooling and best practice use throughout the business
- Establish training to support adoption of KM strategies and tooling

**Requirements**:
Ideally, you'll:

- Have at least 5 years' experience creating and implementing KM programs in the technology industry
- Have proven experience managing teams in fast paced environments
- Be a self-motivated, proactive and ambitious leader
- Be a strong communicator and ability to influence senior stakeholders
- Be willing to contribute individually when required, using strong writing skills
- Have the ability to curate, review and coach
- Be confident with technical concepts such as APIs and SDKs
- Have experience with a wide range of tooling such as, Notion, Google Suite, Jira, Redocly
- Have knowledge of business domains - payments, transit, finance is highly advantageous

**Our recruitment process**

If you've been shortlisted for the role, you'll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you'll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You'll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

**Benefits**
**Our benefits**

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You'll have access to:

- A high trust working environment, with usage of cloud collaboration tools like Notion, Slack, Miro, Gmail and Jira that help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
- Superannuation contributions on all paid parental leave payments
- A company-wide paid day off
- Our flexible public holiday program
- Flexible (hybrid) working conditions
- Wellbeing support
- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Our

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