Senior Risk Manager

6 months ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

Please note this is a 6months fixed term contract

At ING, the Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for a Senior Risk Manager , to join the Daily Banking Tribe Leadership Team within the Retail Bank. This role will be accountable for leading, designing and strategy setting the customer experiences that sit around our foundational customer obligations (KYC, Risk, Policy, Systems & Data). They will have a sharp eye for how to optimise processes for customers whilst meeting Risk, Regulatory and overall ING targets. This also includes the business casing, investment planning and orchestrating the delivery of key initiatives across the bank.

What You’ll Do

Coordinate issues and incidents affecting our private individual retail clients Monitor activities, and coordination of decisions that ensure customer base remains within risk appetite Monitor, oversee and lead the customer data quality improvement initiatives to ensure obligations dependent to customer data can be met Design and coordinate the business principles for retail customers as it relates to our key foundational customer processes ( for example data quality, data access rights and governance, customer accessibility, vulnerability and gender identification). Optimise the obligations experiences and journeys with a customer and commercial lens, and provide input to KYC Tribe in order to drive business impact providing the commercial and business input for any KYC, AML, CRS FATCA enhancement activities (including product restrictions or controls, new policies). Control and governance of our product suite within established risk control frameworks, reporting, event and issue management and audit.

What We’re Looking For

10+ years banking product, risk or governance and service experience Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing) Understanding of KYC, Data Governance, Financial Services Regulatory landscape and obligations Experience in product design or process improvement and operational efficiency programs, with a lens on customer experience at the core. Demonstrable experience leading or influencing changes to products and customer journeys to improve the quality of governance, compliance or health of overall customer due diligence portfolio Experience with both quantitative and qualitative research techniques Experience leading a team and/or working as part of a squad (and Tribe) within an Agile working environment

What’s in it for you?

Discounted ING Health Insurance An additional Rest Day to support your well being An IMPACT day to volunteer on approved sustainability activity to give back to our community

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions,

Need more?


Contact Jack Foulger at close Thursday 25th July.

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