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Process Lead

2 months ago

Melbourne, Australia Minutes to Seconds Pty Ltd Full time

About the job


At Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyzes the growth of individuals. Our aim is to provide both our candidates and clients with great opportunities and the ideal fit every time. We have partnered with the best people and the best businesses in Australia in order to achieve success on all fronts. We’re passionate about doing an incredible job for our clients and job seekers. Our success is determined by the success of individuals at the workplace.

We would love the opportunity to work with YOU

Minutes to Seconds is looking for a Process Analyst in a Contract role in Melbourne.



Requirements

Key Responsibilities:


Content Lifecycle Management:

  • Create, maintain, and update knowledge articles pertaining to various projects, ensuring accuracy and relevance.
  • Curate and moderate user-generated content, collaborating closely with UAT teams to capture artifacts and articulate defects for creating effective workarounds.


Process Leadership:

  • Lead process improvement initiatives within OSS and BSS support domains, driving efficiency and effectiveness.
  • Develop and implement strategies to streamline processes, enhancing overall operational performance.
  • Collaborate with cross-functional teams to identify process gaps and opportunities for optimization.


Content Development:

  • Write and map work instructions for unfamiliar processes across multiple business units, ensuring clarity and comprehensibility.
  • Create various types of knowledge articles including work instructions, quick reference guides, user guides/system instructions, FAQs, technology overviews, troubleshooting guides, and operational documents.


Knowledge Governance:

  • Ensure knowledge is tightly governed, organized, and accessible, adhering to established standards and guidelines.
  • Maintain a process-driven approach to knowledge management, ensuring alignment with business unit objectives.


Stakeholder Management:

  • Influence stakeholders to gather necessary information and insights required for knowledge creation and process improvement initiatives.
  • Collaborate effectively with various stakeholders to ensure alignment and buy-in for proposed changes and initiatives.


Qualifications:

  • Bachelor's degree in a relevant field (or equivalent work experience).
  • Proven experience in content management, technical writing, and process optimization, preferably within telecommunications or similar industry environments.
  • Familiarity with OSS and BSS support systems and processes, with experience in telecommunications or similar organizations.
  • Strong understanding of process mapping methodologies and tools.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced project environment, meeting tight deadlines.
  • Strong stakeholder management and influencing skills.
  • Detail-oriented with a focus on delivering high-quality work.


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