Siam Process Lead

3 weeks ago


Melbourne, Australia Talent International Full time

australia melbourne contract au$750 - au$850 per day**Company Overview**: Join a leading Australian manufacturing company with a share price of $21.30 and an impressive revenue of up to 12.9 billion USD in 2021. They are a top-tier organization renowned for their excellence in the industry.

**Duration**: 6 Months + Multiple extensions

**Objectives**: Your key objectives are to:

- **Lead Platform Upgrades**: Manage platform upgrades (e.g., ServiceNow) to align with our processes.
- **Platform Administration**: Oversee user groups, workflow mapping, and patch management.
- **Routine Maintenance**: Monitor performance and resolve errors promptly.
- **Application Development**: Design integrations, chatbots, and self-healing scripts.
- **Contribute to Roadmap**: Provide insights to the ServiceNow platform roadmap.
- **Strategic Collaboration**: Identify opportunities for Service Delivery enhancement.
- **Knowledge Sharing**: Develop and maintain training resources.

**Requirements**: To succeed, you need:

- Tertiary qualifications in IT or a related field.
- 5+ years’ experience in platform administration and enhancements.
- ServiceNow Advanced System Administration training/certification.
- Understanding of CSDM - CMDB Data Models.
- 5+ years’ experience in an ITIL environment (ITIL Certification preferred).
- Experience in Agile frameworks.


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