Process Improvement Lead

1 week ago


Melbourne, Victoria, Australia Frazer Tremble Executive Full time
Multiple Roles | 12mth Fixed-Term Contracts | Hybrid

  • Collaborative, energetic team that values collaboration & growth
  • Drive an enterprisewide culture of Continuous Improvement
Join a team dedicated to delivering optimal service experiences at one of Melbourne's most iconic and prestigious brands

As a

Process Improvement Lead, you'll be at the forefront of driving positive change and optimizing internal processes to better meet customer needs and journeys.

_In this role, you will:
_


  • Lead multiple projects aimed at improving critical service delivery processes, impacting both internal and external stakeholders across the organization
  • Implement sustainable outcomes that support a commitment to continuous improvement enterprisewide
  • Use a blend of design and service improvement methodologies such as Service Design, UX Design, Lean, Six Sigma, and Business Process Mining to achieve optimal results
  • Collaborate with key stakeholders to workshop solutions and create a roadmap for success


We're looking for someone who is passionate about continuous improvement, has a background in Lean, Six Sigma, or a similar methodology, and is skilled in leading workshops and engaging stakeholders.

Experience with ProMapp would also be highly advantageous.

Abby Chambers at

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