Operations Process Lead

6 months ago

Melbourne, Australia Bupa Full time

In this exciting 9 month fixed term contract as the Operations Process Lead - you will be responsible for ensuring the delivery of high-quality wellness programs for Bupa’s corporate and educational partnership clients through: supporting process design to operationalise products and systems, documenting and managing existing processes and training and upskilling team members on new and existing processes.

**How will I help?**
- Support new product and initiative delivery to Health and Wellbeing teams through operational process analysis and design, in collaboration with relevant stakeholders
- Identify and lead operational improvement initiatives in collaboration with relevant stakeholders, providing operational analysis on processes and suggesting recommendations for change, ensuring risk/issues are mitigated
- Contribute to projects conducted by the team, ensuring objectives, standards and timelines are met
- Contribute to the successful operation of the team by fostering team engagement and contributing to new ideas and initiatives
- User acceptance testing for bug fixes and system enhancements
- Leading operational analysis of end-to-end Wellness processes
- Ensure services are delivered in accordance with Bupa Wellness policies, procedures, and processes
- Ensure programs and services are delivered effectively, efficiently and within budget
- Training and upskilling team members on new and existing processes
- Deliver induction and training to Client Services and Service Delivery team members
- Training and support of the Health and Wellbeing team on new operational processes
- Actively identify gaps to develop and deliver training programs to enhance the delivery of wellness services
- Create innovative strategies and processes that promote client and customer engagement

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

**What do I need?**
- Tertiary qualification in health promotion/science/allied health/business
- Relevant experience in a similar role would be beneficial
- Demonstrated stakeholder management and people leadership experience with a desire to develop others
- Demonstrated skill in problem-solving, critical thinking and process improvement
- Strong written, verbal and interpersonal communication skills
- Advanced computer skills, including Microsoft Office Suite

**What is it like to work there?**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services.

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.

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