Process Lead

1 week ago

Melbourne, Victoria, Australia Minutes To Seconds Full time

Job Information:

Industry

  • TechnologyWork Experience
  • 13 yearsCity
  • MelbourneState/Province
  • VictoriaCountry
  • AustraliaZip/Postal Code
  • 3000About the job
We would love the opportunity to work with YOU

Minutes to Seconds is looking for a Process Analyst in a Contract role in Melbourne.

Requirements:

Key Responsibilities:

Content Lifecycle Management:

  • Create, maintain, and update knowledge articles pertaining to various projects, ensuring accuracy and relevance.
  • Curate and moderate usergenerated content, collaborating closely with UAT teams to capture artifacts and articulate defects for creating effective workarounds.

Process Leadership:

  • Lead process improvement initiatives within OSS and BSS support domains, driving efficiency and effectiveness.
  • Develop and implement strategies to streamline processes, enhancing overall operational performance.
  • Collaborate with crossfunctional teams to identify process gaps and opportunities for optimization.

Content Development:

  • Write and map work instructions for unfamiliar processes across multiple business units, ensuring clarity and comprehensibility.
  • Create various types of knowledge articles including work instructions, quick reference guides, user guides/system instructions, FAQs, technology overviews, troubleshooting guides, and operational documents.

Knowledge Governance:

  • Ensure knowledge is tightly governed, organized, and accessible, adhering to established standards and guidelines.
  • Maintain a processdriven approach to knowledge management, ensuring alignment with business unit objectives.

Stakeholder Management:

  • Influence stakeholders to gather necessary information and insights required for knowledge creation and process improvement initiatives.
  • Collaborate effectively with various stakeholders to ensure alignment and buyin for proposed changes and initiatives.

Qualifications:

  • Bachelor's degree in a relevant field (or equivalent work experience).
  • Proven experience in content management, technical writing, and process optimization, preferably within telecommunications or similar industry environments.
  • Familiarity with OSS and BSS support systems and processes, with experience in telecommunications or similar organizations.
  • Strong understanding of process mapping methodologies and tools.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fastpaced project environment, meeting tight deadlines.
  • Strong stakeholder management and influencing skills.
  • Detailoriented with a focus on delivering highquality work.

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