Customer Communications Specialist

3 days ago


Southbank, Australia MARS Recruitment Full time

Our client has operated in Australia since 1996 and is supporting the transition to a carbon-neutral economy by providing energy solutions to households, businesses and communities. A global organisation who have an ambitious goal of net zero by 2045

  • Reports to the Senior Customer Communications Manager
  • 6 month contract position, 38 hours per week
  • Flexible hybrid working - slick offices in Southbank

Customer communications will inlcude key programs of work, lifecycle, campaign management and operational communications

Supporting the team in a peak work period. This will involve working on a range of projects including the following activities which can evolve to align with the business' strategic goals:

  • Support in key priority programs of work (i.e. churn prevention initiatives).
  • Support in the execution of integrated campaigns (end to end).
  • Develop and manage required lifecycle communications (i.e. onboarding, billing, recontracting) to drive ongoing engagement and reduce churn.
  • Utilise customer journey mapping and other techniques to deliver a seamless customer experience.
  • Develop reporting to measure the effectiveness of communications. Ensure regular updates to the broader business
  • Manage communications across multiple projects and budgets, concurrently.
  • Build an always on approach to retain high value customers.
  • Brief external agencies/delivery partners on the communications pieces and collateral (traditional and digital) to deliver our targeted messages.

About You:

  • 3-5 years experience in Marketing/Communications
  • Exposure to highly regulated environments - financial services, oil and gas, energy, sustainability etc highly advantageous
  • Exposure to a retail environment with high customer churn highly desirable
  • Customer Relationship Management skill set - segmentation, loyalty programs
  • Deep understanding of, and commitment to achieving results - with a particular focus on loyalty drivers that impact retention/churn
  • Ability to develop, track and utilise marketing metrics
  • Experienced with facilitating meetings and workshops
  • Working experience with Salesforce or similar CRM a bonus

Please apply now with your CV and cover letter outlining your sutiability for the position.



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