Customer Experience Specialist

2 weeks ago

Southbank, Australia NEWS PERFORM Full time

**Our Business**

News Perform is a lively and innovative digital media business that promotes the racing and sports industries through innovative products and experiences.

Up to 2 million Australians a month visit our leading Australian brands including Punters, Racenet, Odds and The Greyhound Recorder.

We are a growth division within News Corp, Australia’s largest media company. We bring together best-in-class content, lead generation, marketing, product and technology capabilities to help people across the world make their best 'bets'.

**Our Mission**

Our mission at News Perform is “To create awesome experiences that inspire our customers to make confident choices”. News Perform is a subsidiary of Australia's largest media company News Corp.

We help customers make confident choices. We use data, research and insights to give our customers critical information at their fingertips to make their best ‘bet’.

**Product Team**

**The Role**

The core purpose of the Casual Customer Experience Specialist is to ensure that our customer feedback is listened to and queries are resolved in a timely, highly transparent and personalised nature.

We are looking for someone who is available to work ~10 hours per week, with the flexibility to do some additional hours as needed (e.g to cover for another team member who is on leave or during busy periods driven by seasonality or product changes).

The availability to provide coverage across Saturday and Sunday morning is highly advantageous.

95% of current work will be related to our horse racing products and content.

Work from anywhere.

The Casual Customer Experience agent’s role and responsibilities will include:

- Working on troubleshooting and ultimately solving technical product issues via our product and technology teams internally.
- Support tagging of queries and basic reporting.
- Help inform and prioritise product enhancements by acting as the voice of the customer across the business.
- Product testing of websites and app releases to test for bugs and ensure quality control.
- Reviewing a set of local and global competitors.

At News Perform, Diversity & Inclusion is central to how we build our teams. We believe that it is essential to spark creativity and innovation and are committed to building an inclusive and supportive environment for all our employees. Our team keeps growing into an inclusive community that includes members of all sex, gender and religious identities, and various cultural backgrounds - and we are always looking for ways to increase our diversity

  • Customer Experience Lead

    2 days ago

    Southbank, Australia ENGIE Full time

    Power the future, together with ENGIE! Champion the voice of customer for ENGIE retail Hybrid & located at our Freshwater Place offices in Southbank ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by...

  • Customer Success Operations Specialist

    4 weeks ago

    Southbank, Australia IntelligenceBank Full time

    Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners...

  • Customer Success Operations Specialist

    4 weeks ago

    Southbank, Australia IntelligenceBank Full time

    Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners...

  • Customer Success Operations Specialist

    1 week ago

    Southbank, Victoria, Australia IntelligenceBank Full time

    Company DescriptionWith an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and...

  • Waiter (Casual) | Eureka 89

    1 week ago

    Southbank, Victoria, Australia Hospitality & Guest Experience Full time

    Join our team and be part of creating cherished memories with Australia's top experiential tourism company!About UsEureka 89 is a fantastic events and dining venue situated on the highest floor of Eureka Tower in Melbourne. We cater to various events like corporate lunches, dinners, cocktail parties, media launches, private celebrations, and weddings. Our...

  • Customer Communications Specialist

    23 hours ago

    Southbank, Australia MARS Recruitment Full time

    Our client has operated in Australia since 1996 and is supporting the transition to a carbon-neutral economy by providing energy solutions to households, businesses and communities. A global organisation who have an ambitious goal of net zero by 2045!Reports to the Senior Customer Communications Manager6 month contract position, 38 hours per weekFlexible...

  • Travel Customer Service Consultant

    4 days ago

    Southbank, Australia Fuse Recruitment Full time

    Travel Customer Service Consultant - **Location**: - Southbank - Victoria - **Work Type**: - Full Time - **Salary**: - AU$60000 - AU$75000 per annum + super - **Reference**: - 25434 - Are you looking for a challenging and rewarding opportunity to progress your career in the insurance industry? Are you a claims specialist looking to launch a career in...

  • Data Specialist

    1 week ago

    Southbank, Victoria, Australia Experis Full time

    We are working a new role for a Azure Data Specialist to join our client on an exciting contract opportunity in a well known global software consultancy.We are looking for a Data Specialist with experience on core Azure Data Analytic technologies such as Synapse, Spark Pools, Azure Data Factory (ADF), adlsGen2,What you can bring: Experience in implementation...

  • Implementation Specialist

    3 weeks ago

    Southbank, Australia IntelligenceBank Full time

    **Company Description** IntelligenceBank is _the _leading marketing operations platform, helping clients across key industries including healthcare, financial services, government and retail to better streamline their content management and ensure it's legally compliant. Our high-growth and fast-paced environment is big on culture, learning and ensuring we...

  • Data Specialist

    1 week ago

    Southbank, Australia Experis Full time

    We are working a new role for a Azure Data Specialist to join our client on an exciting contract opportunity in a well known global software consultancy. We are looking for a Data Specialist with experience on core Azure Data Analytic technologies such as Synapse, Spark Pools, Azure Data Factory (ADF), adlsGen2, **What you can bring**: - Experience in...

  • Procurement Specialist

    1 week ago

    Southbank, Victoria, Australia Crown Resorts Full time

    BETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and...

  • Environmental Specialist

    3 weeks ago

    Southbank, Australia Davidson Group Services Full time

    Davidson Recruitment is collaborating with Astron Corporation to facilitate the recruitment of an Environmental Specialist for their Melbourne Office. In this role, you will report to the General Manager for Sustainability and work on the Donald Project, a Mineral Sands and Rare Earth Project located in Regional VIC. The position is based in Melbourne's CBD,...

  • Grc Specialist

    4 weeks ago

    Southbank, Australia Aurec Full time

    Southbank VIC 3006- Full time- 6 month contract - Flexible working arrangements - Join supportive team - Lots of growth opportunities - We have an exciting opportunity for a passionate GRC Specialist to join a leading global manufacturer in the building/construction industry.**The role**: **Responsibilities**: - Collaborate with cross-functional teams to...

  • Digital Experience Manager

    3 weeks ago

    Southbank, Australia ENGIE Full time

    Requisition ID: 22248- Location: Southbank, AU, 3006**The Role**: At Simply Energy we are seeking for Digital Experience Manager to define and lead innovative digital experiences across Simply Energy’s digital sales and service platforms. The Digital Experience Manager will work across the customer lifecycle and own the digital experience to deepen...

  • Data Specialist

    2 months ago

    Southbank, Australia Experis Full time

    We are working a new role for a Azure Data Specialist to join our client on an exciting contract opportunity in a well known global software consultancy.We are looking for a Data Specialist with experience on core Azure Data Analytic technologies such as Synapse, Spark Pools, Azure Data Factory (ADF), adlsGen2,What you can bring:Experience in implementation...

  • Learning & Development Specialist

    1 month ago

    Southbank, Australia WT Partnership Full time

    Learning & Development Specialist Full-time Company Description We are award-winning international quantity surveyors, cost management, sustainability, asset and building consultants, PPP advisors and facilities managers. Our expertise covers the building, construction and infrastructure sectors, as well as the management of facilities and the...

  • Learning & Development Specialist

    1 week ago

    Southbank, Victoria, Australia WT Partnership Full time

    Learning & Development Specialist Full-time Company Description We are award-winning international quantity surveyors, cost management, sustainability, asset and building consultants, PPP advisors and facilities managers. Our expertise covers the building, construction and infrastructure sectors, as well as the management of facilities and the...

  • Learning & Development Specialist

    3 weeks ago

    Southbank, Australia WT Partnership Full time

    Learning & Development Specialist Full-time Company Description We are award-winning international quantity surveyors, cost management, sustainability, asset and building consultants, PPP advisors and facilities managers. Our expertise covers the building, construction and infrastructure sectors, as well as the management of facilities and the...

  • Procurement Specialist

    4 weeks ago

    Southbank, Australia INTERNATIONAL POWER PTY LTD Full time

    Requisition ID: 8262- Location: Southbank, VIC, AU, 3006**The Role**: Newly created role to provide support to our growing Procurement team. Excellent opportunity for a Procurement Specialist to execute on procurement strategies, leverage key suppliers whilst ensuring compliance with group procurement policy. The role is accountable to the Head of...

  • Google Adwords

    1 week ago

    Southbank, Australia Traffic Radius Full time

    **About The Company** Traffic Radius is a growing digital marketing agency offering a complete range of solutions to enable businesses to grow and succeed online. Our goal is to help brands thrive with our powerful and innovative marketing campaigns. We work with businesses from across different sectors and an opportunity with us will give you the perfect...