Quality Assurance Officer

4 weeks ago

Townsville, Australia Sodexo Full time
Job Description

Are you an experienced cleaning professional with great communication skills?  Do you focus on quality and have an eye for precision and detail?  We are looking for a supervisor who can guide and direct our domestic cleaning and catering staff to ensure a high standard of service is maintained across a number of site departments. 

Positioned as our ‘in-field’ supervisor, you will also be responsible for the collaboration of room cleanliness audits, food standard audits and reporting functions.  You will manage guest relations and be a key point of contact for guest related enquiries, escalating as required to management.  

This is the perfect opportunity to build your remote site experience by bringing your significant experience in the cleaning/hospitality industry and your well demonstrated supervisory & leadership capacity.

Key duties will include:

  • Manage staffing rosters, room cleaning & maintenance scheduling
  • Training of staff across both domestic cleaning and food services 
  • Implement hazard identification, risk assessment and safe work SOP's
  • Auditing our housekeeping department to ensure room cleaning standards are met
  • Assistance with accommodation bookings and office duties

Who are we looking for?    

You will be safety first focused, have a solutions mindset and excellent analytical skills along with proficiency across accommodation management software and generally strong technology skills.

You are the 'backbone' of our remote sites team and will contribute extensively to the effective day to day operations and service solution for our customers, ensuring that each experience is as close to that feeling of being in a home away from home.

It is essential you are a team player, happy to assist and get 'hands on' in the retail space, housekeeping, general mine site cleaning and other miscellaneous tasks as required.

This position is a FIFO 10/4 role from Townsville or Rockhampton, however other roster patterns may be considered for the right applicant. Our Quality Assurance Officers are required to work 10 hours per day.

Why choose Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program   

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.     

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.    

What are you waiting for? Submit your application today and become part of the Sodexo family    


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