Quality Assurance Officer

2 weeks ago

Townsville, Queensland, Australia Sodexo Full time
Job Description

Are you a skilled cleaning professional with excellent communication abilities? Are you dedicated to delivering top-notch quality with a keen eye for detail? We are in need of a supervisor to lead our domestic cleaning and catering staff, ensuring exceptional service standards are upheld across various site departments.

As our 'in-field' supervisor, you will oversee room cleanliness audits, food standard evaluations, and reporting responsibilities. Additionally, you will handle guest interactions, serving as a primary point of contact for inquiries and escalating issues to management when necessary.

This role presents a fantastic chance to expand your expertise in remote site operations, leveraging your extensive background in the cleaning/hospitality sector and proven leadership skills.

Key responsibilities include:

  • Managing staff schedules, room cleaning, and maintenance timetables
  • Providing training for employees in domestic cleaning and food services
  • Implementing hazard identification, risk assessments, and safe work procedures
  • Conducting audits of our housekeeping division to ensure adherence to room cleaning standards
  • Assisting with accommodation bookings and general office tasks

Who are we seeking?

We are looking for an individual who prioritizes safety, possesses a problem-solving mindset, strong analytical capabilities, proficiency in accommodation management software, and solid technological skills.

You will serve as the backbone of our remote sites team, playing a vital role in daily operations and service delivery for our customers, aiming to provide a homely experience away from home.

You must be a team player, willing to engage in various tasks including retail, housekeeping, site cleaning, and other duties as needed.

This is a FIFO 10/4 position from Townsville or Rockhampton, with potential consideration for alternative roster patterns for suitable candidates. Quality Assurance Officers are expected to work 10 hours per day.

Why choose Sodexo?

Sodexo is a global people-centric organization, employing a vast workforce worldwide, including thousands in Australia. Our employees, embodying Sodexo's core values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset, driving our success through their dedication and passion.

Joining Sodexo is not just a job; it's an opportunity to be part of a larger mission, as we believe our daily actions can make a significant difference. With us, you become a valued member of a company that empowers you to make a meaningful impact in your unique way. We are continuously seeking individuals to join our team and contribute to shaping a lasting impact on individuals, communities, and the environment.

At Sodexo, we take pride in being an Equal Opportunity Employer, welcoming applications from candidates of all backgrounds, irrespective of age, ethnicity, gender, beliefs, religion, or disabilities.

We provide competitive remuneration, numerous growth prospects, and an exceptional benefits and recognition scheme.

How to apply?

If you are interested in joining the Sodexo family and meet the specified criteria, please submit your resume detailing relevant work experience and availability.

Shortlisted candidates will be contacted by our friendly recruiters for a telephone interview. This is also an opportunity for you to address any queries you may have.

Don't hesitate Send in your application today and become a valuable part of the Sodexo family.

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