Administration Partner

4 weeks ago

South Brisbane, Australia Everyday Independence Full time

Administration Partner (Participant Experience) – Southern and Western Brisbane

Administration Partner
Salary: $32 – $36 per hour (depending on experience)
Location: You’ll be based at our Southern and Western Brisbane Hubs (on-site), whilst working collaboratively with our broader Queensland administration team
Employment Type: Full time, ongoing

Everyday Independence is a national allied health provider who supports people with disabilities to break down barriers to reveal their true abilities.  

As an Administration Partner, you will have a growth mindset, be adaptable, solution orientated, outcome driven and invested in making a difference in people’s lives.  The Administration Partner will lead customer service and relationship management and support our ever growing teams and successfully deliver our vision: to support people and families with a disability to live an everyday life, every day.

We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or community setting.  The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver on client focus whilst managing relationships with multiple referral agencies is essential to the role.  You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients.

The successful applicant will:

  • Have extensive experience in customer service and relationship management
  • Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
  • Develop and build strong relationship with referral partners, therapists and other industry partners
  • Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is very advantageous)
  • Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
  • Experience with scheduling or rostering 
  • Act with a sense of urgency, set clear priorities and focus on the completion of tasks
  • Demonstrate a high level of concern for accuracy
  • Actively participate as a member of a team to help ensure that the team achieves its objectives
  • Approach problems with a “can-do”, problem solver attitude and enjoy the challenges that come each day
  • Be change ready – we are always changing, improving and evolving
  • First Aid Certificate

 Why work at Everyday Independence?

  • Career Progression and Learning – access to Industry leading coaching, mentoring and career development pathways.
  • Our Culture: we share values and vision of person centred practice where people matter. 
  • Excellence and Innovation
  • We make a difference to people’s lives
  • Our geographical reach
  • Be offered flexible working (time, leave, location).
  • Work with children and families and/ or adults depending on your experience and interest.
  • Earn above award salary with additional leave if required.
  • Be provided with the tools you need including laptop and mobile phone
  • Be part of a team that has strong commitment to a positive culture and delivering outcomes that make a real difference to people’s lives. 

About Us
At Everyday Independence we focus on creating communities where everyone has the same choices and opportunities to thrive. That’s why we’re working with our participants to break down barriers to reveal their true abilities.

We deliver a wide range of community based and online allied health services to people of all ages and abilities across Australia, and we are growing. 

We support people with disabilities in metro and regional locations across Victoria, New South Wales, Queensland, Tasmania, South Australia and Western Australia.

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