Senior Systems Analyst

3 weeks ago

City Of Frankston, Australia South East Water Full time
About the Role

We are seeking a highly skilled Senior Systems Analyst to join our team at South East Water. As a key member of our Applications Business Team, you will be responsible for driving business analysis, enhancements, testing, deployment, support, and administration across our Salesforce application.

Key Responsibilities
  • Ensure that application software meets business requirements and goals, fulfils user requirements, and identifies and resolves systems issues.
  • Analyse business and technical opportunities, risks, and problems to devise and implement application solutions.
  • Manage technical configuration, performance, and reliability of selected applications.
  • Support and resolve application service desk tickets that have been escalated.
  • Recommend additional hardware or software requirements needed for successful application deployments.
  • Evaluate, install, configure, and deploy applications, systems software, products, and/or enhancements to existing applications.
  • Perform daily monitoring and troubleshooting of the application, installing and configuring patches and upgrades as required.
Requirements
  • Bachelor's and/or Master's degree in information technology or equivalent experience.
  • Minimum of three years of experience within Salesforce Service Cloud, Sales Cloud, Service Cloud Voice, Experience Cloud, Marketing Cloud, Omni Channel, and Amazon Connect.
  • Hands-on experience on the Salesforce Platform with the ability to build custom apps and objects, formula fields, Flows, SOQL queries, process builders, custom views, security, permissions management, and other content of a similar nature within the Salesforce platform.
  • Strong communication and interpersonal skills and a proven track record in successful stakeholder engagement.
  • Understanding of application management principles and lifecycles, with the ability to assess and prioritise workload.
  • Experience with Software Development and Testing principles and processes.
  • Experience with business process modelling and BPMN.
  • Familiarity with common ISO quality and safety management standards.
  • Familiarity with Enterprise Information Architecture principles and master data management techniques.
  • Exposure to MS Windows Server and SQL Server.
  • Australian citizenship or permanent residency.
What We Offer
  • A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
  • 15 weeks paid parental leave for all parents and paid super on unpaid parental leave.
  • A range of benefits, including free on-site parking and cultural leave.
  • A great culture working in collaborative teams with strong work ethics.
  • Career-focused learning and development opportunities.
  • The opportunity to be part of an organisation committed to environmental initiatives.
  • Enjoy modern office facilities with panoramic beachfront views.
About Us

We're for everyone. We do meaningful work, but how we do it is just as important. We're here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it's our people's collective ambition, authenticity, and differences that bring our culture to life. Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. Even though we're all different, we still share a common goal to deliver healthy water for life.

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability, and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

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