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Function Sales Coordinator

4 months ago

Melbourne, Australia Australian Venue Co Full time

Our Function Sales team strives to be a world leader in hospitality innovation by creating exceptional customer experiences at every turn. The desire to be ahead of the pack brings endless opportunities to develop skills as part of a tight-knit team. We are data-driven and innovative and foster an environment of testing and learning. 

Responsible for inbound function sales, driving function sales and ensuring delivery of functions meet AVC service standards and budgeted financial targets.

What will your job duties involve?

  • To be a friendly, warm and professional first point of contact for all AVC customers and clients on the telephone and in person
  • Responding promptly and adequately to all enquiries
  • Preparing quotations, proposals and booking agreements
  • Developing and maintaining relationships with business generators and corporate accounts
  • Proactively seek opportunities for business growth
  • Actively promote venue's function facilities
  • Introduce and sell the venue's function options to the local market and the rest of the AVC portfolio
  • Build effective relationships with venue and business partners (suppliers, clients, industry associations etc.)
  • Maintain adequate client liaison during the lead-up to function confirmation and handover to contact onsite
  • Impart any post-function feedback/concerns to National Inbound Sales Manager
  • Provide recommendations to improve systems and processes
  • Venue administration support

What skills and experience are we looking for

  • Experience in a similar functions/events-based role is highly regarded but not essential.
  • Strong sales and customer service skills
  • Strong computer skills, especially in Microsoft Word, Excel and Outlook, online reservation and function booking systems.
  • Ability to develop solutions.
  • Strong time management, planning and organisational skills.
  • Highly developed organisational abilities and the capacity to prioritise and meet deadlines.
  • Ability to work in a team environment, as well as autonomously.
  • Flexibility in your approach to client satisfaction to allow positive relationships with our clients.
  • High standard of personal presentation and attention to detail
  • Creativity, innovation and Initiative

Why work for Australian Venue Co?

We are a dynamic company with a relaxed culture, and we welcome and encourage innovative thinkers from all walks of life. We offer a competitive salary and always reward hard work and success We are a company that invests time in our employees, and there are endless opportunities to grow, up-skill and develop with AVC. Along with the opportunity to start your Australian Venue Co. careers in one of our amazing venues, we can also ensure.

  • A welcoming, safe, supportive & social workplace culture
  • Generous Staff perks and discounts at 200+ pubs, bars & restaurants Australia-wide
  • Training & development pathways
  • Mobility opportunities – One Company, 200+ places to work, endless adventures
  • Work for one of Australia's leading hospitality groups.

We value the diversity of our employees' experiences, talents, and cultures. Our talent strategy includes embracing diversity and fostering inclusion. Our capacity to unlock potential and improve our success depends on our ability to build a diverse, inclusive workforce.