Manager Operational Performance

3 weeks ago

Perth, Australia Qantas Full time

  • Permanent full-time position at Network Aviation (NAA), based at Perth Airport

  • Fantastic leadership opportunity to drive impact and operational performance improvement

  • Cross-functional role with high exposure across the business and operations

Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high capacity air charter and regular passenger transport services. We operate a fleet of jet aircraft from our base at Perth Airport and specialise in mining industry charters, regional airline services, routine and emergency freight and corporate charter flying.
As the Manager Operational Performance, you will be reporting to the Head of Customer Delivery and Transformation and be responsible for championing and driving Network Aviation’s operational performance standards. This includes leading a systematic review of on time performance reporting, monitoring and improvement opportunities with business and operational leaders. You will be leading a small team and actively driving the analysis of all available On Time Performance (OTP) data. You will also be implementing a strategic approach to the collection and analysis of data to generate new insights to help drive performance improvement and operational efficiency. A key part of this role is building strong and collaborative relationships with key internal and external stakeholders across multiple levels and functions in the business and operations. If you have strong stakeholder management experience, are analytically minded, and have experience in change management, this could be the role for you.

Key responsibilities include:

  • Accountability for NAA’s operational performance oversight of the aircraft fleet, ensuring each meets Qantas Group network requirements.

  • Recommending and establishing best practice operational performance targets and reporting frameworks across all key business areas.

  • Undertaking a comprehensive review of NAA’s current and historical on-time performance results, using data and lagging indicators to identify key trends and opportunities for improvement.

  • Working with business units/stakeholders to map processes and procedures to develop performance improvement initiatives and implementation plans.

  • Influencing stakeholders to ensure a collaborative and coordinated approach to improvement initiatives is taken.

You’ll have –

  • Minimum 5 years’ experience in Operations environment (aviation and/or performance improvement experience highly desirable)

  • Proven problem solving and analytical skills and the ability to work with complex data sets across multiple systems

  • Able to effectively interpret data and present insights (including from incomplete data sets) to influence outcomes

  • Experience in change management, and identifying, driving and, implementing operational improvements and efficiencies in partnership with other business units/stakeholders

  • Strong stakeholder management skills and ability to work collaboratively with senior leaders and operational teams

  • Demonstrated organisational skills with the ability to work to a designated timeline

  • Clear leadership experience and proven ability to develop and coach team members to leverage data to inform insights

  • Good written and oral communication skills

  • Forward thinking with the ability to understand the ‘big picture’ and distil trends and insights across business units and time horizons
     

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

  • We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.  

  • We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 

  • We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

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