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Operational Performance Manager
2 months ago
Job Title: Operational Performance Manager
Job Summary:
We are seeking an experienced Operational Performance Manager to join our team at Qantas Airways. As an Operational Performance Manager, you will be responsible for driving operational performance improvement and excellence across our aviation operations.
Key Responsibilities:
- Lead a systematic review of on-time performance reporting, monitoring, and improvement opportunities with business and operational leaders.
- Develop and implement a strategic approach to the collection and analysis of data to generate new insights to drive performance improvement and operational efficiency.
- Build strong and collaborative relationships with key internal and external stakeholders across multiple levels and functions in the business and operations.
- Accountability for Qantas Airways' operational performance oversight of the aircraft fleet, ensuring each meets Qantas Group network requirements.
- Recommending and establishing best practice operational performance targets and reporting frameworks across all key business areas.
- Undertaking a comprehensive review of Qantas Airways' current and historical on-time performance results, using data and lagging indicators to identify key trends and opportunities for improvement.
- Working with business units/stakeholders to map processes and procedures to develop performance improvement initiatives and implementation plans.
- Influencing stakeholders to ensure a collaborative and coordinated approach to improvement initiatives is taken.
Requirements:
- Minimum 5 years' experience in Operations environment (aviation and/or performance improvement experience highly desirable)
- Proven problem-solving and analytical skills and the ability to work with complex data sets across multiple systems
- Able to effectively interpret data and present insights (including from incomplete data sets) to influence outcomes
- Experience in change management, and identifying, driving, and implementing operational improvements and efficiencies in partnership with other business units/stakeholders
- Strong stakeholder management skills and ability to work collaboratively with senior leaders and operational teams
- Demonstrated organisational skills with the ability to work to a designated timeline
- Clear leadership experience and proven ability to develop and coach team members to leverage data to inform insights
- Good written and oral communication skills
- Forward thinking with the ability to understand the 'big picture' and distil trends and insights across business units and time horizons
About Us:
Qantas Airways is a leading Australian airline that operates a network of domestic and international flights. We are committed to providing a safe and reliable air travel experience for our customers.
