Operational Performance Manager
1 week ago
We are seeking a highly skilled and experienced Operational Performance Manager to join our team at Qantas. As a key member of our operations team, you will be responsible for driving operational performance improvement and championing our operational performance standards.
Key Responsibilities- Operational Performance Oversight: Accountability for Qantas' operational performance oversight of the aircraft fleet, ensuring each meets Qantas Group network requirements.
- Performance Target Setting: Recommending and establishing best practice operational performance targets and reporting frameworks across all key business areas.
- Performance Analysis: Undertaking a comprehensive review of Qantas' current and historical on-time performance results, using data and lagging indicators to identify key trends and opportunities for improvement.
- Process Mapping: Working with business units/stakeholders to map processes and procedures to develop performance improvement initiatives and implementation plans.
- Stakeholder Engagement: Influencing stakeholders to ensure a collaborative and coordinated approach to improvement initiatives is taken.
- Experience: Minimum 5 years' experience in Operations environment (aviation and/or performance improvement experience highly desirable).
- Problem Solving: Proven problem solving and analytical skills and the ability to work with complex data sets across multiple systems.
- Data Interpretation: Able to effectively interpret data and present insights (including from incomplete data sets) to influence outcomes.
- Change Management: Experience in change management, and identifying, driving and, implementing operational improvements and efficiencies in partnership with other business units/stakeholders.
- Stakeholder Management: Strong stakeholder management skills and ability to work collaboratively with senior leaders and operational teams.
- Leadership: Clear leadership experience and proven ability to develop and coach team members to leverage data to inform insights.
- Communication: Good written and oral communication skills.
- Forward Thinking: Forward thinking with the ability to understand the 'big picture' and distil trends and insights across business units and time horizons.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
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